Travel Consultant, Sales

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Function
Focused on authenticity and experience, Japanspecialist is a one-stop-shop for Japan travel. With decades of experience designing bespoke trips to Japan, we have recently launched our online travel consultancy service with a clear mission to provide access to up-to-date information and expertise, even if the client doesn’t end up booking the trip with us.

About the Role

The purpose of the function “Leisure Sales Travel Consultant” is to have the overall responsibility of sales having dialog with the customer by a digital platform (Zoom), phone, email, chat or physical meetings in the local offices. The sales tasks include consultation with the customer, screening of customers, and establish their motivation for buying a travel package. The Leisure Sales Travel Consultant is the face of the company and must be able to use and understand consultative sales technique to establish customer’s eligibility, travel content, trust, commitment, and deadlines. This person is an ambassador of Japanspecialist, representing the company throughout the meetings with present or potential customers, he/she is the key contact of the clients from the initial conversation to the travel completion.

Key Responsibilities:
Sales and clients

• Provide travel consultation for customers travelling to Japan or to other destinations
• Screen leads by establishing motivation for buying and stage of buying process
• Utilize consultative sales technique to establish the customer’s wants and needs
• Establish customer’s eligibility, content, trust, commitment and deadlines before proceeding to detailed travel planning and quotation
• Send out travel offer or reply by to customer by due date
• Follow-up with customer in a timely manner
• Invoice and Monitor payments from customers
• Work as a team player in the sales team and with easy handover in case of absence
• Sharing Emergency Duty among team (24 hour)

Operations

• Provide streamlined workflow with reply and filing from group e-mail
• Input of customer’s necessary information in quotation sheet with strict guidelines
• Close cooperation and follow-up with Operations team
• Translate travel offer and itinerary received from operation center from English to customer’s language, send them out the customer
• Creating deposit invoice/final invoice to customers using mid-office system.
• Providing detailed travel information and sending out documents to customers

• Planning and development
  • Translate/update of products on Japanspecialist website provided by operation center
  • Translate/update of destinations and other content for website provided by operation center or marketing
  • Cooperation with marketing:
    • Production of flyers and other printed sales material
    • SoME content and updates
    • Organising Live streaming with local partners
  • Participation in travel fairs and other promotional events
  • Involvement in other local marketing activities
  • Provide production inputs for local package tours (FIT or Guided tours) to the operation team
  • Self-learning of new destinations
  • Preparation and presentation of statistics
  • Participating in workshops and inspection tours

• Internal
  • Sharing destination knowledge
  • Sharing sales techniques
  • Fill out internal sales reports accurately and in timely manner
• Revenue
  • Monitoring sales, profit and hit-rate
  • Follow up with improvements to increase profit
• Others
  • Representing the company at dinners/lunches, on study tours, meet & greet etc.
  • Participating in projects
  • Ad hoc assignments
  • Cooperation with local authorities, local tourist-boards, and others

To Succeed in the Role, You Should Have:     

Knowledge/Skills

• Experience in sales, questioning and screening with focus on the right customer and profit/hit-rate
• Team-player, customer sharing and lifting the sales for the whole team
• Strong technical skills in Microsoft Office
• Deep understanding of punctuality and reply speed
• Fluent in local language and English
• General GDS skills (preferred Amadeus)
• Experience and understanding of invoicing
• Must have thorough knowledge of the various destinations that we sell (Japan and combo)

Experience

• Minimum of 3 years in the travel industry in sales in B2C market

We Are Looking for a Person With:

• Proactive and self-driven
• Owning the responsibility and taking control
• Team player with focus on “our customer”
• Good understanding of cultural differences between various teams, being able to work in a multi-cultural environment
• Good overview but still focusing on the details
• Structured and good at planning ahead
• Flexible and open to changes
• Practical problem solver
• Working well under pressure

What We Offer: