Travel Consultant – Sales

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business / Function

At Japanspecialist, we're not just about travel; we're about creating unforgettable experiences. With a legacy of crafting bespoke journeys to Japan spanning decades, we've evolved to bring our expertise online. Our mission is clear: to provide unparalleled access to the latest information and genuine expertise, ensuring each traveler's journey is as unique as they are.

About the Role

We have an exciting opportunity for an enthusiastic Travel Consultant - Sales to join our dynamic and global team. This position is well suited to an individual that is looking to advance their career in travel and gain hands-on experience in a thriving and supportive workplace. This role is a target-based, fast paced one, which requires you to be a travel consultant, understand the customer’s travel needs and expectations and thereon, create high-quality, tailor-made itineraries.

Key Responsibilities

Sales and Client Engagement:

Serve as a trusted advisor, offering personalized travel consultations via phone, email, and in person.

Craft bespoke itineraries tailored to individual travel preferences.

Maintain a high conversion rate of leads to bookings, ensuring exceptional client satisfaction.

Collaborate closely with our sales team to meet and exceed sales targets.

Ensure accurate documentation and seamless processes for internal reporting.

Provide timely follow-up and support to clients, from initial inquiry to post-trip feedback.

Handle invoicing and monitor payments with precision and professionalism.

Planning and Development:

Contribute to product development and website content, including translation efforts.

Partner with marketing for travel fairs and promotional events.

Actively participate in travel fairs, events, and local initiatives.

Offer insights and assistance in creating package tours for our operations team.

Continuously expand your destination knowledge through self-learning and participation in workshops.

To Succeed in the Role, You Should Have:

• Fluency in Dutch and English is a must, Japanese language skills are a plus.
• Knowledge of Japan as destination, with familiarity in other Asian destinations preferred.
• Previous customer service and/or sales experience in the travel industry is preferred.
• Exceptional communication skills to engage effectively with clients and colleagues.
• Proficiency in Microsoft Office, experience with GDS systems (Amadeus) is a plus.
• Demonstrated understanding of invoicing processes.

We Are Looking for a Person Who is:

• Proactive, self-driven, and takes ownership of their responsibilities.
• A team player with a customer-centric mindset.
• Culturally aware and adept at working in a multicultural environment.
• Creative in problem-solving and adept at planning ahead.

What We Offer:

• An opportunity to thrive in an international environment.
• A culture that values diversity and inclusivity.
• Ongoing learning and development opportunities for personal and professional growth.
• Engaging employee activities to foster a sense of community.
• Flexibility and options for remote work