Tour Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business/ Function

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

You will be part of our booking department, dealing with service bookings (hotels, restaurants, guides etc.) for our groups in different European destinations. You will be based in our Warsaw office.

Key responsibilities

• Hotel and land service bookings

• Handling prepayment cases

• Communication with suppliers

• Quotation of prices

• Confirmations of bookings

• Cancellations within the deadline

• Special requests

• Printing and sending vouchers

• Quality control

• Hotel contact

• Administration

To succeed in the role you should have:

• Experience in tourism, travel industry (not a must, but definitely beneficial)

• English language skills, both oral and written

• Proficiency with Microsoft Word, Excel, Power Point

• Solid computer skills (Internet Browser)

We are looking for a person with:

• Excellent communication skills, both oral and written, precise, proactive

• Good time management skills, especially during high season

• Meeting deadlines