Tour Coordinator (Jakarta based)

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About the Role:

As the “Tour Coordinator”, you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality. The working hour is 3 PM to 11.30 PM - Monday to Friday.

Responsibilities:

• Tour planning including revenue control and efficient supplier selection for different type of tours.

• Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions.

• Establish and keep a good relationship with all suppliers.

• Ensure service bookings are planned as per logical itinerary routing.

• Handle last minute changes when groups are on the road as well as emergency cases/calls wherever required.

• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.

• Investigate and resolve service complaints.

• Proactive communication with supplier for critical.

• Prompt communication within team about updates like special deals, closures or supplier feedback.

• Support customer service team in event of major on-road issues.

• Building rapport with tourism board to gather information new sightseeing or activities or restaurant information.

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.

• Coordination with Finance team for prepayments and query resolutions.

Requirements:

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
  Analytical thinking, attention to detail and accuracy.

• Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).

• Planning and proactive work approach.

• Hardworking and reliable.

• Self-motivated and a good teamwork player.

• Good negotiation skill.

We are looking for a person with:

• Experience of handling service reservations, customer support or product creation.

• Good knowledge of destinations & service in Europe.

What we offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities.