Tour Coordinator - Individual

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

Key Responsibilities

• Hotel and land service bookings.
• Communication with hotels, suppliers and clients.
• Communication in English, troubleshooting with partners and suppliers.
• Customer service via phone.
• Administration.

To Succeed in the Role, You Should Have:

• University degree in tourism or at least 6 months experience in the sector.
• Fluency in English.
• Strong customer focus, excellent communication skills, confident and polite attitude.
• High tolerance, flexibility, empathy and resilience.
• Good problem solving and concentration skills, precision and meeting deadlines.
• Solid computer skills.

Advantage:

• Italian / French / Spanish knowledge.
• Experience in a similar position.

What we offer:

• International working environment in one of the world’s leading travel companies.
• Office in the city center.
• Young, dynamic team.

Expected start date: as soon as possible