Tour Coordinator

Job description

For the JTB LOOK team in Frankfurt we are seeking to hire a Tour Coordinator for the operation of Japanese group travels to Austria.

Day to day activities include

  • efficient and accurate confirmation of services for both group series and adhoc tours within deadlines, using the internal reservation system a
  • Checking and maintaining of itineraries to ensure feasibility and quality of services
  • Revenue control, securing maximum margins for land services
  • Preparation of documents according to JTB policies
  • Quality control, emergency and trouble reporting, providing 24 hours emergency support (in shifts)


  • Excellent command of written and spoken Japanese language
  • Excellent command of written and spoken English language, additional German language skills advantageous
  • Good negotiation and time management skills
  • Excellent communication skills
  • Good organization skills and ability to prioritize and to work with deadlines
  • Proven track record of operations experience – ideally gained in the leisure and tourism sector
  • Computer literate with extensive hands-on experience working with computer systems
    including Microsoft Word, Excel, PowerPoint, Outlook