Operations Coordinator (Fixed term)

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

We are seeking enthusiastic and detail-oriented individuals to join our team as a Operations Coordinator. This temporary position offers the opportunity to project manage the full life cycle and deliver a first-class handling of all Specialist Tours including MICE, Adhoc, Series, Technical Visits and direct sales associated with Norway. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.

Key Responsibilities

As Operations Coordinator, Norway, you will:

• Manage and operate specialist tours, including itinerary and revenue checks.

• Join and lead Inspections & Client meetings, Upselling extra services and products

• Technical visit request handling, and building/maintaining internal database of projects and contacts

• Onsite support for key MICE groups, upselling extra services and products

• Source high end/niche products , negotiate & collect rebates and commissions

• Handle direct business end-to-end, including setting pricing and margin control

To Succeed in the Role, You Should Have:

• Project management know how

• Proven ability to build strong customer and supplier relationships

• Good oral and written communication skills

• Language skills – English (Norwegian is an advantage)

• Entrepreneurial and creative approach

• Destination travel expertise (Norway, Nordics

• Excellent at coordinating across a matrix organization

We are looking for someone who is :

• Delivering Results

• Focusing on Customers & Suppliers

• Communicating

• Collaborating

• Analyzing and improving

• Navigating change

What We Offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth

• Dedicated Employee Engagement Activities.