Specialist Tour Coordinator with EN+CZ or HU

Job description

YOUR ROLE

To project manage the full life cycle and deliver first-class handling of all Specialist Tours including MICE, Technical Visits and direct sales associated with Central Europe. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.

YOUR TEAM

You will be a part of Destination Team Central Europe (covering Czechia, Slovakia and Hungary) with part of your co-workers in Prague and part of the team in Budapest. Cross communication and a lot of learning for sure!

Job requirements

KEY RESPONSIBILITIES

  • Project management end to end (including quotation support & optimization)
  • Manage and operate specialist tours, including itinerary and revenue checks
  • Join and lead Inspections & Client meetings, Upselling extra services and products
  • Technical visit request handling, and building/maintaining an internal database of projects and contacts
  • Onsite support for key MICE groups, upselling extra services and products
  • Source high end/niche products, negotiate & collect rebates and commissions
  • Handle direct business end-to-end, including setting pricing and margin control
  • To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
  • Undertake project work as required by management
  • Handle contract loading on the relevant operating systems
  • Complete any rate collection/negotiation activities requested by your Manager/Supervisor
  • Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organization
  • Investigate and resolve service complaints
  • Deliver on teams agreed SLA’s
  • Pre/Post season analysis and recommendations (coordinated with HUB and Procurement)

KEY SKILLS/REQUIREMENTS

  • Commercially minded and Sales driven
  • Project management experience
  • Proven ability to build strong customer and supplier relationships
  • Good oral and written communication skills
  • Language skills – English + preferably Czech/Hungarian
  • Entrepreneurial and creative approach
  • Destination travel expertise Central Europe (CZ/SK/HU)
  • Excellent at coordinating across a matrix organization