Specialist Tour Coordinator BNX and UK

Job description

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.
Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts – enabling us to make a real difference to the world.

Job Purpose: 

To project manage the full life cycle and deliver a first class handling of all Specialist Tours including MICE, Technical Visits and direct sales associated with Benelux, UK and Ireland. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.

Key Activities:

  • Project management end-to-end (including quotation support & optimization)
  • Manage and operate specialist tours, including itinerary and revenue checks.
  • Join and lead Inspections & Client meetings, Upselling extra services and products
  • Technical visit request handling, and building/maintaining internal database of projects and contacts
  • Onsite support for key MICE groups, upselling extra services and products
  • Source high end/niche products, negotiate & collect rebates and commissions
  • To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
  • Handle contract loading on the relevant operating systems.
  • Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organisation.
  • Investigate and resolve service complaints
  • Deliver on teams agreed SLA’s
  • Pre/Post season analysis and recommendations (coordinated with Procurement)

Job requirements

Knowledge, Skills, Experience, Qualifications:

  • Commercially minded and Sales driven
  • Project management
  • Proven ability to build strong customer and supplier relationships
  • Good oral and written communication skills
  • Language skills – English fluent and Dutch preferred
  • Entrepreneurial and creative approach
  • Destination travel expertise Benelux and UK preferred
  • Excellent at coordinating across a matrix organisation