Tour Coordinator

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

The Job:

To project manage the full life cycle and deliver a first class handling of all Specialist Tours, including MICE, Technical Visits and direct sales associated with Iberia. This shall be done with a strong focus on revenue, customer satisfaction, and high quality.

Responsibilities:

• Project management end to end (including quotation support & optimisation)
• Manage and operate specialist tours, including itinerary and revenue checks.
• Join and lead Inspections & Client meetings, Upselling extra services and products
• Technical visit request handling, and building/maintaining internal database of projects and contacts
• Onsite support for key MICE groups, upselling extra services and products
• Source high end/niche products, negotiate & collect rebates and commissions
• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients.
• Handle contract loading on the relevant operating systems.
• Complete any rate collection/negotiation activities requested by your Manager/Supervisor.
• Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales organisation.
• Deliver on teams agreed SLA’s
• Pre/Post season analysis and recommendations (coordinated with HUB and Procurement)
• Handle direct business end-to-end, including setting pricing and margin control
• Undertake project work as required by management
• Investigate and resolve service complaints

Requirements:

• knowledge of the Amadeus system will be valued
• Commercially minded and Sales driven
• Project management
• Proven ability to build strong customer and supplier relationships
• Good oral and written communication skills
• Language skills – English + Spanish
• Entrepreneurial and creative approach
• Destination travels expertise in Iberia
• Excellent at coordinating across a matrix organization
• Availability to travel

What We Offer:

• Opportunity to work in an international environment.
• Diverse & Inclusive culture.
• Learning and training opportunities for growth.
• Dedicated Employee Engagement Activities.