Service Desk Specialist

Job description

ABOUT US

At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses, and events.

Trading under the brands JTB, Kuoni Global Travel Services, Tumlare Destination Management, Kuoni Destination Management, Kuoni Congress and Conference & Touring, our 3,000 plus team members are located across 34 countries throughout Europe, Asia Pacific, and the Americas.

YOUR ROLE

As Service desk Specialist you will be responsible for support to users who are experiencing problems with their computers or software. This needs to be done with strong commitment the company policies.

YOUR TEAM

You will report directly report to Head of Global IT Service Desk based in St Petersburg.

KEY RESPONSIBILITIES

IT Functions

  • Provide IT support and resolve issues to the end user’s satisfaction
  • Service and fix equipment, including printers, projectors and networks
  • Ensure each workstation has all necessary devices and additional specialized equipment
  • To arrange workplace for new staff including the PC installation with all necessarily programs
  • Maintaining of sufficient stock of maintenance devices, printer and scanner consumables (including storage of toner cartridges and other technical devices, etc.)
  • Keeping server room reasonably tidy, secure and free from unused devices or furniture
  • Full support in case of power or internet cut offs, contacts with suppliers and/or landlords
  • Maintain inventory of all equipment and software
  • Responsible for all devices that should be returned to the Company (laptops, tablets, cell phones etc.) by the leaving staff
  • Assistance with IT and technical devices selection and order
  • Responsible for proper recycling of all IT and other office equipment
  • Preparation of certain statistical materials and reports upon request
  • Keeping information confidential
  • Log all tickets in ITSM tool
  • Ad-hoc tasks assigned by Head of Service Desk team or Office Manger

Other

  • Knowledge management
  • User communication
  • Participate in IT projects
  • Other current tasks assigned by manager

WE CHALLENGE YOU TO

To provide world class IT service for international environment

Job requirements

TO SUCCEED IN THE ROLE YOU SHOULD HAVE

  • Higher or incomplete higher education
  • Software/hardware diagnosis skillsFamiliar with ITSM-systems
  • Outstanding communication and interpersonal skills
  • Good spoken and written English (upper intermediate or higher)
  • 1-3 years of relevant work experience
  • 1+ year experience in international company

WE ARE LOOKING FOR A COLLEAGUE WHO IS:

  • Highly efficient, organized, and approachable
  • Attentive to the details and accurate
  • Strength of character, ethics, commitment, and reliability
  • Multitasking
  • Initiative
  • Responsible
  • Good team player