Senior UX Designer

About Kuoni Tumlare:

Kuoni Tumlare is B2B Destination Management company. For more than 100 years we manage mostly inbound travel to Europe for group travel, conferences & congresses, educational tours and many more. We also organize trips to Japan, but this is a separate team. 

Long story short, what we do most is that we organize big volumes of trips for mostly Asian market travelers to Europe, cooperating with Agencies, not the end tourists. We take care of everything for them - the booking, customer support and of course the invoicing. Our team provides web portal for Restaurants, Hotels, Buses etc. here in Europe, mobile app for Tour Leaders who travel with tourists from Asia and web portal for Agencies in Asia to self manage their business with us.

About Kuoni Tumlare Digital Team:

At Kuoni Tumlare Digital Team, we deliver customer oriented solutions, that support our clients and colleagues in operating efficiently. Developing according to agile methodology our team brings new value to the market every two weeks. Impact we have on our global business is huge and instantly tangible - and we measure it in adoption, engagement and NPS. We design everything based on Human Centric Design approach. This means, we are in direct contact with recipients of our work, we know and understand our personas, journeys and value proposition canvases. Usually designers try to “sell” this to their stakeholders - not with us. We believe in strong qualitative research, not in quantitative interpretation of yesterday’s data. We look for real life problems to solve, not passively waiting for business requirements. Responsibility is big, but the reward in helping to create meaningful and real helping service is great. Being a part of traditional company with 100+ years of experience means, we have to take great care in managing the roll out of our work. B2B nature of our company is very different from working on B2C product with huge user base or a startup with no users at all - so we need to be always sure we know why and for who are we designing. Our mindset is very open, always looking for opportunities.

Key Responsibilities:

For this role, we are looking for an experienced senior service oriented UX designer to take responsibility for growing our clients facing digital eco system. In close cooperation with Design Team Leader, your peers the Product Owner and Scrum Master and with guidance from Principal Designer, you will gradually build up your understanding of clients needs and transform it into fresh, usable and value driven digital solutions.

Role Requirements:

We are looking for an experienced UX designer who:

• Knows quite a lot about Human Cantered Design (HCD) practices and is experienced working in it. This means you need to have proven experience with using and building personas, customer journeys or similar artefacts. Please include examples in your portfolio
• Has a secret crush for service design and understanding end to end processes. If you have any examples of service design, screen flows, diagrams or similar be sure to include them to your portfolio. Simple Miro board example would be great, but any kind of lo-fi / pen and paper or other sketches would be nice
• Doesn’t jump into design before making sure she/he has a thorough understanding of the problem and expectations of involved personas · Questions the validity of the problem as well as the solution
• Is proactive and determined to learn about the current projects and the processes and is not afraid to challenge them
• Has a friendly attitude and is open-minded to discuss design and solutions with people from different areas and professions
• Is experienced with UX research methodologies and practices, and knows how to set up interviews and questions. We are qualitative oriented - so if you have them - please include any examples of your capability to transform research into materials that can further be used to develop our services. If you have instead cooperated with dedicated research professional, please describe this in your motivational letter.
• Is quick with prototyping and testing, and doesn’t mind throwing away ideas that don’t work, even when they have been rolled out already. If you have any examples of your creative process from sketch, through errors to final results, we would be very interested to see those in your portfolio.
• Knows how to work in an agile set up and work iteratively. Have you ever worked in Scrum, Agile, Sprint based or similar environment? Please highlight this in your motivational letter. It will be a huge plus.
• Who strives for efficiency and effectiveness in their work. Have you ever delivered and then gradually improved any MVPs? Please tell us about it in your motivational letter.
• We expect you to have a good grip of Figma, but we have a great Design system pro in our team, so expect full support in delivering beautiful interfaces
• Doesn’t stop learning and is interested in personal growth, even if this includes stepping out of the comfort zone

What We Expect:

• At least 5 years of Senior UX experience. Less is negotiable for outstanding candidates
• Portfolio showing case studies in UX, Service, Product design field. We are not primarily interested in UI Design and similar
• Experience and/or will to learn specifics of work in B2B environment
• Focus on HCD with ability to create, explain and promote the common artefacts and outputs of such work to the team and stakeholders in the company
• Strong team play skills, transparency in communication, will to discuss half done solutions
• You will be closely working in your agile team with Junior UX Designer, so we expect you to be able to lead by example and help them grow with you

What We Offer:

• Opportunity to work in an international environment · Team that really believes and lives according to values of HCD, MVPs, Agile delivery and strong roll out.
• Diverse & Inclusive culture inside and outside the team in the whole company.
• Opportunities to learn & grow. You will be working on tasks that are really rare to come buy and your impact will be seen.
• Flexible & Hybrid Working. We meet in the office every Tuesday / Thursday at least, but some visit every day.