Senior Sales and Ops Specialist

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes My Bus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

The Job:

All candidates Must be based in Germany and have full working rights. We cannot provide sponsorship.

We are looking for a candidate with a background in the tourism industry, who is ambitious and creative, able to prioritise workload and manage stakeholders effectively. Someone who is well connected within the industry and who is operationally competent.

You will be responsible for the successful performance of the leisure travel of international customers from the beginning to the end. Working closely with Sales and other internal department stakeholders, you will also be responsible of supplier relationship management, presenting the creation of tailor-made concepts & itineraries to our international customers.

As a Project Manager, you will work closely with our Sales team and take the lead and manage throughout the execution phase any project, including supervision on-site as needed. In addition, you will oversee all financial matters, ensuring open communication and alignment between key stakeholders, whilst always keeping the most efficient and profitable way in mind.

• Understand client’s needs and expectations, liaising with sales to ascertain client’s precise requirements.

• Manage strategy & planning of all activities related to the specific business assigned, including:

• Select & negotiate appropriate suppliers to supply all components of the itinerary/package.

•   Monitor and control services confirmed within given budgets.

• Oversee all aspects of the execution, handling Sales/Clients enquiries and troubleshooting.

• Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.

• Implement and adopt appropriate systems, procedures & measurement tools to ensure excellent service standard and unparalleled customer satisfaction.

• Schedule business trips and inspection when needed.

• Solid evidence of work experience within tourism  (2-5 years)

• Good knowledge of the destination Germany & Austria

• Proven track of project management, commercial awareness, negotiation and analytical skills

• Fluency in German and English is essential, any additional language(s) as a plus

• Excellent project and time management skills

• Strong planning and execution skills

• MS Office skills

• Ability to interact effectively with internal management at all levels

• Ability to effectively influence at multiple levels with excellent communication skills

• Team player, team builder, ability to work both in group situations and also as an individual

• Creative thinking for effective problem resolution

• Excellent at multitasking and ability to prioritise and meet deadlines

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment