Senior Operations Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.
Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Role

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

The “Senior Operations Coordinator” is responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality. As the most experienced Tour Coordinator, to oversee planning, budgeting, sales activities & product development.

This position also entails active support not only for sales, but Operation team as well. It is also required to support different projects within KT Core and MICE Business, from answering the client request/brief with the best tailored proposal to financial reconciliation and onsite support. This needs to be done with strong commitment to the company and its policies.

Key Responsibilities

• Operate different type of tours (SER, ADH, SPE, MCE) across your destinations (CZ, SK, HU)

• Checking itineraries and services quoted by sales to ensure feasibility and making suggestions where necessary to maximize contribution to margin

• Control cost, profit optimization with renegotiation

• Planning, budgeting, conception, organization, and completion of the project.

• Establish and keep a good relationship with all suppliers and sales offices.

• Handle last minute changes when groups are on the road as well as emergency cases/calls reported by the tour leader or sales office.

• Handling and supporting Specialized and Mice projects

• Be on-site/ available during key event days (defined together with the line manager)

• Creating and ongoing support of your destination marketing toolkit, through tools and unique selling points for the end clients and for Sales to use

• Upselling and distribution of new destination itineraries and activities

• Supplier management & procurement support to maximize value creation

• Comply with company standards and use all in-house IT tools effectively

• Undertake project work as required by management.

• Provide support and back up to the OPS Team Leader whenever it is necessary

• Assist in full training and mentoring to all team members 

To Succeed in the Role, You Should Have:

• Experience in Tourism, DMC field at least 5 years (Advantage: Asian specific experience)

• Fluent in English. Written and verbal language skills are essential.

• Knowledge of MS Office Programs, Excel, PowerPoint, Outlook mainly

• Customer focus, confident and polite attitude

• Ability detecting and preventing issues, problem solving.

• Excellent ability to communicate, liaise, negotiate and influence decision makers both internally and externally.

• Ability to work effectively in a complex, diverse and changing environment.

• Extended destination knowledge of the Czech Republic, Slovakia and Hungary

We Are Looking for a Person With:

• Organized, pragmatic and flexible.

• Willing to coach and mentor others to succeed.

• Able to handle long and short-term multiple tasks, whilst working in a fast paced environment

• Team player and revenue focused attitude

• Leadership skills

What We Offer:

• Interesting and variable full time office job (hybrid working possibility).

• Fun and supportive international team across countries.

• Different training and self-development activities.

• Career development possibilities.