Destination Project Manager

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the role

The purpose of the function “Destination Coordinator” is to have the responsibility of all activities of Destination Management, MICE & Specialized biz operations in the given area/region, this including marketing, promotion, sales activities & product development, acting as the advisor being the destination expert. This position also entails end to end event/project management and manage the full scope of own events, from answering the client request/brief with the best tailored proposal to financial reconciliation. This needs to be done with strong commitment to the company and its policies.

• In charge of executing business according to the defined destination market strategy, defined workflow, guiding principles, procedures, and training.
• Checking itineraries and services quoted by sales to ensure feasibility and making suggestions where necessary to maximize contribution to margin
• Be on-site/ available during key event days (defined together with the line manager)
• Control cost and optimize profit.
• Ensure all business activities comply with relevant financial, industry compliance, legislative, legal demands, and ethical standards of the organization.
• Planning, budgeting, conception, organization, and completion of the project.
• Correspondence (answering questions, booking services, managing payment…) during the preparation phase.
• Keeping track of and reporting on project progress
• Provide active and ongoing support and knowledge transfer to the Company´s sales organizations,
• Deliver on teams agreed SLA´s
• Investigate and resolve service complaints on own projects
• Creating and ongoing support of your destination marketing toolkit, through tools and unique selling points for the end clients and for Sales to use
• Assist in building a network of key relationships within your destination
• Coordinate destination strategy discussions with Sales and Procurement
• Upselling and distribution of new destination itineraries and activities
• Attend and lead inspections, FAM trips & client meetings
• Supplier management & procurement support to maximize value creation
• Comply with company standards and use all in-house IT tools effectively
• Support enrollment of suppliers onto company online working systems (e.g., Partners, BaVel etc.)
• Close cooperation, task management within team of CEE region.
• Undertake project work as required by management.

• Experience in Tourism, Event Management or DMC field at least 2 years
• Fluent in English and Hungarian. Written and verbal language skills are essential.
• Knowledge of MS Office Programs, Excel, PowerPoint, Outlook mainly
• Customer focus, confident and polite attitude
• Ability detecting and preventing issues, problem solving.
• Excellent ability to communicate, liaise, negotiate and influence decision makers both internally and externally.
• Ability to work effectively in a complex, diverse and changing environment.
• Geographic knowledge of Hungary