Sales Support Executive - Market AU (Japanese Speaker)

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Role:
This position is a Sales Support / Quotation Executive role within the Sales Department, primarily responsible for handling travel quotations, offer preparation, and coordination with both clients and internal teams (especially Operations). The main goal is to ensure that all client requests are accurately quoted, followed up, and converted into confirmed bookings (go-aheads) while maintaining smooth communication and documentation flow.

Key Responsibilities: 

• Prepare, review, and verify travel quotations and send them to clients accurately and on time.

• Follow up on offers until confirmed (go-ahead), cancelled, or postponed.

• Prepare complete Go-Ahead documentation packages and coordinate with the Operations team.

• Handle client amendments such as itinerary updates, flight details, or re-pricing when required.

• Generate and revise travel offers based on client feedback or SRQ requests.

• Support the Sales team with administrative tasks, market insights, and account coordination.

• Manage itinerary changes efficiently to ensure smooth operations.

• Perform other tasks or support activities as assigned by the manager.

 YOUR TEAM

You will be part of the Sales team reporting to the Sales Support Supervisor.

WE CHALLENGE YOU TO

• Work with our internal system.

• Learn tourism industry, especially for Europe and Worldwide destinations.

• Dealing with people from different countries.

• Meeting with Client if needed.

TO SUCCEED IN THE ROLE YOU SHOULD HAVE

Education:

• Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, Business Administration, or related field.

• Background in travel agency, tour operations, or DMC environment is highly preferred.

Experience:

• 1–3 years of experience in Sales Support, Quotation, or Travel Operations within a Destination Management Company (DMC), Tour Operator, or Travel Agency.

• Experience preparing itineraries, quotations, and booking coordination with hotels, transport, and local suppliers.

Language Proficiency:

• Required language(s): Fluent in English, other second language will be an advantage.

• Japanese language proficiency at least JLPT N3 level (or equivalent) is preferred.

Technical skills:

• Proficient in Microsoft Office (especially Excel, Word, and Outlook).

• Knowledge of quotation and booking systems or CRM tools is an advantage.

• Good numerical accuracy and ability to manage pricing components.

• Comfortable working with internal databases and digital filing systems.

Personal Attributes:

• Strong attention to detail and organizational skills.

• Able to manage multiple requests simultaneously under tight deadlines.

• Service-oriented with good communication and follow-up ability.

• Positive attitude, team player, and adaptable to dynamic work environments.

• Self-motivated, responsible, and results-driven.

WE ARE LOOKING FOR A PERSON WITH:

Competency:

• Attention to Detail – Ensures all quotations, itineraries, and supporting documents are accurate and consistent.

• Communication Skills – Communicates clearly and professionally with clients and internal teams.

• Customer Orientation – Understands client needs and provides timely, appropriate solutions.

• Time Management – Manages multiple requests and deadlines efficiently without compromising quality.

• Analytical Thinking – Analyzes information to identify issues, compare options, and make sound decisions.

• Problem-Solving – Anticipates challenges and takes initiative to find practical solutions.

• Collaboration and Teamwork – Works effectively with Sales, Operations, and other departments to ensure smooth processes.

• Adaptability – Responds positively to changes in client requests, priorities, or market conditions.

• Commercial Awareness – Understands pricing structure, profit margins, and the business impact of offers.

• Technology Literacy – Uses quotation systems, CRM tools, and Microsoft Office applications effectively.

• Organizational Skills – Maintains proper documentation, version control, and filing systems for easy reference.

• Service Excellence – Delivers high-quality service standards in every client interaction.

• Professional Integrity – Adheres to company policies, confidentiality, and ethical business practices.

• Result Orientation – Focuses on achieving targets such as quotation turnaround time and conversion rate.

• Continuous Learning – Keeps updated with market trends, destinations, and internal processes to improve performance.

Career Development and Rotation
We encourage continuous learning and professional growth. Team members in this role may be considered for rotation or cross-functional assignments within the company, in line with our culture of developing versatile talent and promoting internal mobility.