Sales Support Executive

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business / Function

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge.  We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role  

The primary role of Sales Support is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Contact with customers for briefing information and follow up. Reporting to Sales Manager, the jobholder would follow pre-defined standard operating procedures (SOP).

Key Responsibilities

·         Quote responsibilities: create, amend, re-check on quotes or generate quotes as requested; which include printing out quote sheets and attach where appropriate.

·         Offers responsibility: producing offers and sending to the clients, and manage itinerary changes on behalf of Sales (where needed)

·         Go-Ahead responsibilities: prepare Go-Ahead documentation for the Operations team, attach the offer letter, final itinerary, original quotes and other documents on behalf of Sales (where needed)

·         Provide admin and documentation support to Sales team, in relation to market situation, destination/ competitor analysis, agent profiling, existing account management, reports, etc.

·         Other support duties as and when assigned by manager.

Knowledge, Skills, Experience, Qualifications 

·         Service-oriented with very positive working attitude

·         Ability to prioritize work effectively, work independently with minimum supervision.

·         Attentive to details and sensitive to figures.

·         Organization skills and ability to multitask in a fast paced work environment.

·         Highly motivated and a good teamwork player

·         Knowledge of European destination is an advantage

·         Language Skills: Native Cantonese, at least mid-level of English & Mandarin skills in reading, writing, listening and speaking.

Competencies of the Role Holder

 ·         A good team player.

·         Communicative.

·         Willing to learn.

·         Self-motivated.

·         Excellent attention to detail.

·         With good communication skills.