Sales Support Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the role

The key objective of this position is to work closely with the Sales team and sales operations team to provide support on administrational tasks in the systems enabling them to perform day to day sales and operational tasks & maximum productivity. The role of Sales Support Coordinator will include updating and loading systems with data as well as dealing with our local offices to follow up on pending bookings and support sales operations with operational tasks such as invoicing, tour prepping, rooming lists etc.

Main tasks and responsibilities:

• Reporting to the sales support team leader directly (team under the Sales Operations of Boston Sales office)

• Close collaboration with mainly Inbound Group hotel reservations, Destination Services and Procurement departments for prebooking group services and prepping tours for operations to take over

• Close collaboration with sales team and sales operations teams in Boston

• Close collaboration with the Jakarta Quotation team

• Assist with support operational functions such as dos and excel invoicing, rooming lists, itineraries, etc… working closely with the sales operations team directly

• Complete administrative operational tasks for our product including processing rooming lists, building the tour in our operating system, customizing tours, and accessing special requests

• Prepare invoices for our groups in different currencies and support documents in excel

• Fully support sales and sales operations functions to achieve their targeted goal

• Ensure priority list, check update and new coming tours

• Monitor and work on complex cases such as: series pre-bookings, last-minute bookings, bookings without valid contract, revies and inform sales on special supplier terms and cancellation charges

• Request HRD teams to negotiate rates or supplements, free pax policy, prepayments, and cancellation policy where over target rate

• Work with local teams to reduce over-budget

• Improve number of hotel booking pendings and preparing tours for operations

• Follow up on pending hotel bookings and service bookings and follow up on these with the respective local office departments and report to sales managers on hotel progress and group bookings

To succeed in this role, you should have:

• European travel experience OR 1-2 years of experience in tourism

• Strong negotiation skills

• Strong communication skills (written / spoken) in English and local language. Spanish is an advantage. 

• Ability to communicate on all levels and in a multi-cultural environment

• Proven ability to work effectively in a fast-moving organization

• Excellent problem-solving skills both proactively and ongoing

We are looking for a person who is/has:

• Ability to work within high-pressured environment

• Ability to prioritize and qualify work

• Good working knowledge of Microsoft programs especially excel and word

• Good knowledge of dos and quos (for internal candidates)

What we offer:

• Exciting / Challenging tasks

• Multicultural environment

• Excellent opportunity to gain experience and to develop at one of the world's leading travel companies

• Office in the heart of city center

• Young, dynamic team – Good atmosphere

• Good incentives

Location: Budapest, V. district

Expected start date: as soon as possible