Sales Operations Executive (Thailand market)

Job description

Job Grade: G10

Department/function: Operations

Location: Ploenchit Center, Bangkok, Thailand

Date: January 2020


Who we are:

Part of the JTB group, Kuoni Tumlare is a B2B wholesaler of hotel rooms and destination services including transfers and sightseeing tours. We are the world’s leading group travel provider. Our culture is diverse, agile, fast paced and fun. Our employees are passionate about travel and technology and we attract people from all walks of life. We encourage creativity and in turn offer a culture with commitment and trust.

Our ambition is to continue to grow and develop the products and services we offer our customers and to continue to lead the market. Therefore it is really important to us that we continue to attract top talent across the globe to help us realise our goals.

Our vision is to become the world’s leading destination management company – the first choice for customers, partners and employees. Our mission is to create truly inspiring travel experiences that go beyond expectations.

We are committed to our corporate values and demonstrate these throughout our working day:
Teamwork, Quality & Expertise, Customer Focus, Trust and Enthusiasm.

About the Team:

This position reports directly into the Sales Operations Supervisor based in Bangkok.

Overview of Role:

The primary role of Sales Operations is to provide documentation support for the Sales team to send to the Operations team, mainly in the areas of checking quotes, producing Go-Ahead documentation, itinerary. Limited contact with customers for briefing information and follow up. Reporting to Operations Manager, the jobholder would follow pre-defined standard operating procedures (SOP).

Key activities: (Describe the most important activities that the role performs on a regular basis giving examples where appropriate)

  • Coordinate daily operation matters such as book/confirm services within budget, check feasibility and accuracy of itineraries between internal overseas offices and external clients (travel agencies)
  • Perform clerical duties such as sending rooming list to hotels, issuing tour documentations to agencie
  • Work closely with sales teams & internal overseas offices in solving daily enquiries from clients in a timely manner
  • Priorities daily workload, ensuring all required tasks are completed within deadline
  • Other ad-hoc projects as assigned

Job requirements

Knowledge, Skills, Experience, Qualifications

  • Bachelor's degree in business administration or a related field required.
  • 1 to 3 years’ experience in Sales & Marketing, in travel or related industry is an advantage.
  • Strong analysis, critical thinking and evaluation abilities
  • Service-oriented with very positive working attitude
  • Ability to prioritize work effectively, work independently with minimum supervision.
  • Attentive to details and sensitive to figures.
  • Organisation skills and ability to multitask in a fast-paced work environment.
  • Highly motivated and a good teamwork player
  • Excellent communication and interpersonal skills in both written and verbal in Thai and English
  • Computer literate with Microsoft Office applications
  • Knowledge of European destination is an advantage
  • With authorization to work in Thailand