Sales / Account Executive

Job description

Sales / Account Executive (2 Positions)

Job Grade: G09

Department/function: Sales

Location: (1 Based in Hanoi) and (1 in Ho Chi Minh City)

Date: November 2019

Who we are:

The World’s Leading Group Travel Provider, Kuoni Global Travel Services (Kuoni GTS) create and deliver itineraries for groups of travel lovers with a common interest whether it’s social, cultural, religious or demographic. We organize some 55,000 leisure tours every year. Responsive, reliable and with an expert knowledge of the destinations that customers want to travel to; at Kuoni Global Travel Services we are renowned for our personal touch, our reliability, our flexibility, and the professional local application of our global expertise.

We are the world’s leading group travel provider. Our culture is diverse, agile, fast paced and fun. Our employees are passionate about travel and technology and we attract people from all walks of life. We encourage creativity and in turn offer a culture with commitment and trust.
 

Our ambition is to continue to grow and develop the products and services we offer our customers and to continue to lead the market. Therefore, it is important to us that we continue to attract top talent across the globe to help us realize our goals.

Our vision is to become the world’s leading destination management company – the first choice for customers, partners and employees. Our mission is to create truly inspiring travel experiences that go beyond expectations.

We are committed to our corporate values and demonstrate these throughout our working day: Teamwork, Quality & Expertise, Customer Focus, Trust and Enthusiasm.

For more details about our exciting travel company, please visit our website  www.kuoniglobaltravelservices.com
 

A bit about the Team:

Reporting to Sales Manager; the Sales/Account Executive will be responsible for promoting products and services to customers and negotiating contracts with the overall aim of maximizing sales revenue and profit. This role is the key point of contact between Kuoni Global Travel Services and our customers.
 

What we require for this role:

Our business is currently undergoing radical change in terms of its systems and operational processes. This role requires decision making, time management, self-motivation, leadership and excellent communication skills with attention to detail/accuracy, a ‘can-do’ attitude and an ability to learn quickly.

We are looking for an experienced Sales account executive to join our B2B Sales team in Hanoi or HCMC. You will act as a liaison between our sales team and our travel agents, ensuring customer satisfaction.

As a Sales account executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process from beginning to the end.

Ultimately, you must contribute to an increase in sales and maintain our company-agent relationships to a high standard.

You will be a role model, professional, emotionally resilient, and confidential as well as live and breathe our corporate values always: Teamwork, Quality & Expertise, Customer Focus, Trust and Enthusiasm.

 

Job requirements


Key responsibilities:

  • Answering queries, offering advice, and introducing new products and services to customers.
  • Managing existing accounts and business development activities to grow and exceed sales and margin targets.
  • Act as the point of contact for clients
  • Ensuring that a high standard of sales service is offered at all times in line with the client and our service-level agreements.
  • Using commercial judgment on pricing and costing to maximize revenue and profit margin.
  • Preparing and following up all contractual paperwork to ensure payment agreements are in place for every client as well as producing reports and meeting business deadlines.
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve customer experience

Requirements:

  • Proven work experience as a Sales account executive
  • Hands on experience with customer service
  • An ability to grasp client needs and to increase customer engagement
  • Solid knowledge of CRM software an MS office
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Analytical and time-management skills

Qualification and Experience you will need:

  • Bachelor’s degree in any discipline ideally in Business Administration, Marketing, Travel & Tourism or relevant field.
  • Be based in Hanoi or Ho Chi Minh City
  • Vietnamese speaking;
  • Have at least 3-5 years of Sales experience preferably from the following sectors: outbound travel; international airline or a B2B land operator;
  • Have excellent communication in written and spoken English to negotiate and present in English;
  • Have attention to detail and accuracy;
  • Be high performing and results focussed;
  • Have thorough planning and organisation skills;
  • Be customer focussed, highly motivated and a good team player.

In return we offer a competitive compensation package including

  • Participation in our Sales Incentive Plan (SIP)
  • Social/Health/ Unemployment insurance as per Vietnam law.
  • Good IT system and ‘on the job’ training
  • Based salary: To be discussed.