Sales Account Executive/ Account Manager

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business / Function

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

Reporting to the Sales Manager, the primary role of Account Executive is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.

Key Responsibilities

• Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports.
• Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and tradeshows.
• Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
• High quality account management: define incentive agreement with agent, define mark-up plans per market per agent. Enforce T&C, e.g. payment condition, compensation/supplement policy.
• Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
• Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market.
• Ensure business transactions are in accordance with the company policies
• Responsible for sales revenue and profit targets.
• Other duties as and when assigned by manager.

To Succeed In The Role, You Should Have

• Excellent selling and influencing skills
• Strong communication and presentation skills
• Planning and organisational skills
• Self-motivated and a good teamwork player
• Good negotiation skill
• Good knowledge of destinations and tourist attractions in Europe
• Computer literate with Microsoft Office applications

We Are Looking for a Person is:

• A good team player.
• Communicative.
• Willing to learn.
• Self-motivated.
• With excellent attention to detail.
• With good communication skills.
• With critical thinking.
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment.
• 3+ years working experience of sales
• 3+ year working experience in Travel industry and Europe destinations groups travel operations experience is plus.
• Good at local language & English skill for both in writing and speaking

What We Offer:

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities
• Flexible & Remote Working