Project Manager MICE Switzerland

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, meetings, incentives, conferences, exhibitions and excursions at destinations as well as guaranteed departure tours.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

As Project Manager MICE Switzerland, you will be responsible from planning stage, the offering process up to the execution of and event or project.  You will work on a variety of programs simultaneously and serve as the day-to-day planning contact for each respective client and be responsible for the program planning functions, as well as overseeing all the aspects of complex MICE tour programs.

As part of the Swiss DMC Team, the role also entails close interaction with Overseas Sales and European clients directly.

You will report directly to the Business Director MICE Switzerland and will be in close touch with external suppliers e.g hotels, venues, logistic service providers, event organizers, tourism boards, catering, etc. and internal stakeholders from sales, operation and sourcing teams.

Key activities:

• Professional project management approach for the planning/quotation and production of the Inbound MICE or Premium activities for Switzerland from world-wide source markets

• Producing and designing Incentive programs with the event management concept that requires detailed proposals (e.g. timelines, venues, entertainment programs, flow charts, logistical charts, coordination and staffing plans and budgets)

• Oversee all aspects of the event execution coordinating suppliers, handling client queries and troubleshooting during the operation ensuring quality execution.

• Produce pre- and post-event evaluations both with internal and external stakeholders

• Accompany and lead clients for the critical site inspections and On-site project coordination

• Sales activity within Switzerland. Acquiring new customers (domestic & worldwide)

• Attending Trade shows as well partner events

• Collaborate with marketing and operations teams to enhance event experiences.

• Identify and develop new B2B opportunities, focusing on corporate clients and MICE agencies.

• Build and nurture strong relationships with key accounts to drive repeat business.

• Develop tailored proposals, negotiate contracts, and close deals to meet revenue targets.

• Monitor market trends and competitor activities to identify new business opportunities.

• Work closely with internal teams, including sales, operations, and finance, to ensure smooth execution.

• Provide regular reports on sales performance, pipeline updates, and event outcomes.

• Stay updated on industry trends, best practices, and innovative event solutions.

To Succeed in the Role, You Should Have:

• Proven track record in a DMC or working within the MICE industry in Switzerland

• Good connection within the MICE network in Switzerland (Convention Bureaus, Suppliers, Tourist Organization)

• Adequate level of experience in managing outside vendors, sourcing and negotiating relevant services

• Fluency in German and English is a must, French or any other EU language would be of an advantage

• Ability to identify customer needs and manage client relationships-establishing, developing and maintaining client trust and loyalty over time and through changes

• Capability of problem solving-anticipating, initiating and resolving customer or vendor issues

• Strong attention to detail and negotiation skills

• Ability to think analytically, innovatively, strategically and conceptually

• Excellent oral and written communication skills

• Effective organizational and time management skills, with a strong ability to manage multiple projects and timetables

• Ability to work well under pressure and adapt to ever-changing scenarios

We Are Looking for a Person With:

• Ability to work under pressure and work independently

• Motivated and a team player with pro-active attitude

• Excellent communication and organizational skills

• Delivering Results

• Focusing on Customers & Suppliers

• Detail essential

• Collaborating

• Analyzing and improving

• Navigating change

• Willingness to travel ( 20-30%) for client meetings and event execution.

• Minimum 3-5 years in Business Development, Account Management, or MICE Project Management.

• Proven track record in B2B sales, client acquisition, and revenue growth.

• Strong understanding of MICE, corporate travel, or event planning.

What We Offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities.

• Flexible & Hybrid Working (3 days office in Zurich)