Project Manager - FIFA

About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape

About the Role

The Project Manager, is responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also coordinates the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within the United States of America. Project Manager also has significant role in quoting new programs and putting pricing together for the sales teams working closely with the respective sales representatives from Kuoni Tumlare.

Key activities:

• Tour planning including revenue control and efficient supplier selection for FIFA World Cup in the USA.

• Booking services and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions

• Work with our MICE clients from Brazil directly on proposals, operations

• Establish and keep a good relationship with all suppliers and build a full portfolio of our World Cup partners and suppliers

• Ensure service bookings are planned as per the logical itinerary routing

• Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required

• To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients

• Investigate and resolve service complaints

• Proactive communication with suppliers for critical services.

• Prompt communication within the team about updates like special deals, closures, or supplier feedback

• Support customer service team in event of major on-road issues

• Coordinate World Cup details for all locations, presentations,

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in both English and Portuguese.

• Coordination with Finance team for prepayments and query resolutions

What we are looking for:

• Working experience in DMC or Travel industry is essential.

• Good written and verbal skills are essential in English, Portuguese would be an advantage.

• Destination knowledge of USA especially concentrating on the US World Cup cities

• Computer literature – experience in working with Microsoft packages is desirable.

• Good business reporting / statistic producing skills are preferred.

• Planning and proactive work approach

• Good negotiation skill.

• Ability to work under pressure and work independently

• Motivated and a team player with pro-active attitude

• Excellent communication and organizational skills

• Delivering Results

• Focusing on Customers & Suppliers

• Detail essential

• Analyzing and improving

• Love of the game Soccer and some previous experience with sport group handling

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

• Stability: 100 Years at the top of our field and still pushing into new territory.

• Progression: We reward high performers and look to promote key talent internally.

• Learning and Development opportunities for growth and Upskilling.

• A Supportive Management Culture and autonomous working environment.

• Company Wide Bonus Scheme.

• Dedicated Employee Engagement Activities.

• Flexible & Hybrid Working.

• Annual Awards and Recognition for high Performers.

• Friendly and Collaborative work environment.