Project and Change Manager

Job description

Project and Change Manager (Global Sales) 

Job Grade: G07

Department/function: Groups Sales Management & Business Development

Location: Ploenchit Center, Bangkok, Thailand

Date: October 2019 


Who we are:

Part of the JTB group, Kuoni Tumlare is a B2B wholesaler of hotel rooms and destination services including transfers and sightseeing tours. We are the world’s leading group travel provider. Our culture is diverse, agile, fast paced and fun. Our employees are passionate about travel and technology and we attract people from all walks of life. We encourage creativity and in turn offer a culture with commitment and trust.

Our ambition is to continue to grow and develop the products and services we offer our customers and to continue to lead the market. Therefore it is really important to us that we continue to attract top talent across the globe to help us realise our goals.

Our vision is to become the world’s leading destination management company – the first choice for customers, partners and employees. Our mission is to create truly inspiring travel experiences that go beyond expectations.

We are committed to our corporate values and demonstrate these throughout our working day: Teamwork, Quality & Expertise, Customer Focus, Trust and Enthusiasm.


A bit about the Team:

This position reports directly into the Head of Global Sales Strategy & Support (Group Sales) based in Bangkok. The Business Development team comprises 1 x Reporting Analyst who is based in Bangkok, 1 x Groups Sales Process & Training Manager based in Singapore and 1 x Quotations Manager based in Jakarta. The Head of Global Sales Strategy & Support (Group Sales) reports directly to the Senior Vice President Global Sales based in Singapore.

What we require for this role:

Position Description

Our business is currently undergoing radical change in terms of its systems and operational processes and in this role, you will focus on managing multiple strategic and business critical project workstreams through to completion of implementation and post project success evaluation.

The project timeline is tight and stakeholder expectations are high, so you will be instrumental in ensuring that these projects and change initiatives are delivered within budget and on time without compromising quality, execution, stakeholder communication, employee adoption and usage.

Furthermore, you will successfully collaborate with cross functional stakeholders and support the Project Steering Board to fulfill their roles as change enablers, project supervisors and sponsors.

You must also be able to work remotely with minimal guidance whilst still performing as part of a team. This role requires decision making, time management, self-motivation, leadership and excellent communication skills with attention to detail/accuracy, a ‘can-do’ attitude and an ability to learn quickly.

It is important that you have previous experience of working in a global VUCA business environment. You must be able to work across multiple time zones, handle pressure, achieve multiple deadlines and prioritise tasks whilst managing time effectively.

You will be a role model, professional, emotionally resilient, and confidential as well as live and breathe our corporate values always: Teamwork, Quality & Expertise, Customer Focus, Trust and Enthusiasm. 


Key responsibilities:

To date we have 5 key strategic and business operational projects underway that have been developed by 5 cross-functional subject matter expert teams with key milestones and clear deliverables for each workstream.

These workstreams centre around the following Group Travel business/operational processes:

  1. Hotel Booking Process Improvements
  2. Volume Steering and Optimization Process
  3. Cost Pricing with Standard Rates
  4. Ad-Hoc Process Improvements
  5. Forecasting and Planning

The business is now ready to enter the implementation phase and this role will ensure that all actions will be implemented by the end of 2019 with some activities that will run into 2020/Q1.

The overall goal of this project is to ensure that the business is ready on Day 1 of the 2020 ‘high season’ to support its business operations with finesse resulting in a first-class customer experience for its agents.

This role will track and evaluate progress post implementation by providing regular project status updates to the Leadership Team and key stakeholders. It is highly likely that the project management of this critical business project will result in further strategic and business operational projects as the business continues to develop and transform its ways of working.



Knowledge, skills and experience you will need:

  • Ø Manage cross functional relationships with stakeholders;
  • Manage project progress and adapt work as required whilst maintaining an awareness of potential interdependencies with other projects and their impact;
  • Optimize and improve processes and the overall project approach where necessary;
  • Define and measure KPIs and success metrics to monitor the overall change process;
  • Ensure projects meet deadlines by continuous preparation of any follow-up actions/recommendations;
  • Identify and manage anticipated resistance with well thought-out plans to support;
  • Identify, analyze and prepare risk mitigation tactics, including the development of contingency plans where necessary;
  • Conduct project reviews and create reports for the leadership team;
  • Excellent written and verbal English communication/presentation skills to include emails, collaboration and social media tools as well as presence and gravitas in ’face to face’ meetings;
  • Cost Control – ability to manage projects within agreed budget whilst recognizing cost constraints and limitations and
  • Emotional resilience.


Qualification and Experience you will need:

Thai & Non-Thai Nationals are welcome

  • Post-graduate qualification, MBA or master’s degree in any subject relevant to business process reengineering, change management, project management or business process improvement;
  • 10 – 12 years relevant experience in leading projects from design to implementation;
  • Must be IT literate and with advanced proficiency in al Microsoft applications: Word, Excel, Powerpoint and Outlook;
  • Advanced proficiency and previous track record in project management systems, techniques and processes are essential. PRINCE2 Practitioner qualification and Lean Six Sigma tools and methodologies are desirable along with an understanding of the DMAIC problem solving methodology;
  • Above all, a proven track record on successfully completing change initiatives in a multi-national company is essential as well as previous experience of working in a VUCA environment with a culturally diverse range of stakeholders;
  • Must be committed to owning issues and to supporting and resolving them in a pragmatic and commercially sound manner without compromising stakeholder relationships;
  • Flexible approach and willingness to learn and develop and
  • Previous experience within the travel, leisure, hospitality or FMCG industries would be an advantage.