Cruise Operations Coordinator

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

The Job

As the “Cruise Operations Coordinator,” you’ll be responsible for coordinating shore excursions, including land service bookings such as restaurants, guides, local coaches, special requests, etc. You will ensure timely confirmations within budget and maintain a high level of operational quality.

Candidates must have full working rights in France, we do not offer sponsorship for this role.  Due to the operational requirements of the position, a regular physical presence in the Paris Region is essential.

Start date:  as soon as possible.

Key Responsibilities

• Operate tours across France.

• Check itineraries according to sales requirements, destination specifics, budget, and supplier conditions.

• Choose efficient suppliers according to requests.

• Prepare and confirm bookings for all ground services supplier categories and special arrangements for all types of tours.

• Establish and maintain good relationships with all suppliers and sales offices.

• Handle last-minute changes when groups are on the road, as well as emergency cases/calls reported by the tour leader or sales office.

To Succeed in the Role, You Should: 

• Be a fast learner, self-motivated, and passionate about delivering quality customer service to our clients

• Take ownership of your area of responsibility.

• Be highly detail-oriented, able to meet deadlines.

• Be a team player with good interpersonal and communication skills.

• Be flexible and solution-driven, adaptable in uncertain conditions.

• Be data-driven.

• Be revenue-focused and driven to achieve targets.

We Are Looking for a Person With:

• Fluency in English and French.

• Extensive destination knowledge of France.

• Knowledge in DMC/incoming/ground handling operations.

• Experience in working with tourism product development.

• Knowledge of American markets.

• Fresh Graduates are also welcome to apply

What We Offer:

• Global Exposure: Work in an international environment with colleagues and clients from around the world.

• Career Stability: Secure your future with a permanent contract, offering you job security and peace of mind.

• Growth Opportunities: Access to continuous learning and development programs to help you grow professionally and personally.

• Hybrid Work : Enjoy the office in Saint-Ouen / Ile de France and the flexibility of remote working options to suit your lifestyle.

• Competitive salary: Excellent opportunity to gain experience and to develop at one of the world’s leading travel companies