Operations Travel Coordinator

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

The Job

As the “Operations Coordinator”, you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality.

Candidates must have full working rights in France, we do not offer sponsorship for this role.  Due to the operational requirements of the position, a regular physical presence in the Paris Region is essential.

Start date:  as soon as possible.

Key Responsibilities

·        Operate tours across France.

·        Tour planning including revenue control and efficient supplier choosing for series and single groups.

·        Prepare series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget and supplier conditions.

·        Prepare and confirm bookings for all ground services supplier categories, special arrangements for all types of tours and series tours.

·        Establish and keep a good relationship with all suppliers and sales offices.

·        Handle last minute changes when groups are on the road as well as emergency cases/calls reported by the tour leader or sales office.

To Succeed in the Role, You Should: 

·        Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.

·        Take ownership of own area of responsibility.

·        Highly detail orientated, able to keep deadlines and work under pressure.

·        Team Player, must have good interpersonal and communication skills.

·        Flexible and Solution driven, adaptable in uncertain conditions.

·        Data-driven.

·        Revenue focused and driven to achieve targets.

We Are Looking for a Person With:

·        Extended destination knowledge of France.

·        Experience in DMC/incoming/ground handling operations.

·        Experience in Customer Service operations.

·        Fluency in English and French

·        Experience in working with tourism product development and/or marketing.

·        Knowledge of source markets (Asian, European or American).

What We Offer:

Competitive salary 

International Environment: Work in a diverse, friendly, collaborative and inclusive international setting.

Growth Opportunities: Continuous learning and development opportunities.

Wellbeing Focus: Dedicated wellbeing schemes to support your health and happiness.

Flexible Working: Enjoy flexible and remote working options.

Contract Options: permanent contract

Hybrid work :  Saint-Ouen office/ Ile de France (93)

Start date:  as soon as possible