Day-to-day operations of the booking section

• Ensure that bookings are confirmed or responded within the deadline, with the best achievable conditions
• Oversee pre-booking/booking processes with suppliers according to the preference of the respective source markets
• Keep a tight relation and a continuous communication with our sales offices and our purchasing force / each of the destination manager
• Report and deal with hotel complaints and problems in conjunction with purchasing managers
• Emergency duty
  
  Revenue management & development
• Maintain comprehensive efficient processing of bookings (for the portion done in the team)
• Support the purchasing managers to obtain additional override commission deals with key suppliers
• Maintain a high on-budget confirmation ratio, increase revenue performance
• Identify upcoming deficiencies and support improvement through proposals
  
  Team management
• Support hiring process of suitable staff in coordination with HR Manager/destination manager as well as the training of new staff
• Supervise workload and working time control
• In charge of the general communication with the team in a professional and effective way - organising regular meetings, etc.
• Organise the vacation planning of the staff and a back-up system within the department
• Report the direct Manager in charge and HR Manager with any HR issue - e.g. resignation of staff, salary matters, release of staff
  Representation:
• Representing the company whenever needed, in the form of meeting with hotels, dinners/lunches, accompany clients on study tours, hotel visits etc.

• Proficiency with Microsoft Word, Excel, Power Point
• Solid computer skills (Internet Browser)
• Experience in tourism, travel industry
• Solid leadership skills
• English and Japanese language skills, both oral and written
• Excellent communication skills, both oral and written
• Precise, proactive personality
• Good time management skills, especially during high season
• Meeting deadlines