Operations Executive Singapore

Job description


Day to day activities

  • Screen and optimize profit of new go-ahead bookings
  • Control confirmations (quality and price)
  • Push pending bookings
  • Perform changes as per Agents' requests including pre-final adjustments
  • Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations
  • Prepare invoices and credit notes including negotiations as necessary
  • Check purchase orders
  • Finalize and print final documents
  • Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’
  • Support local service account queries
  • Clear, open and effective communication with Sales Office Operations and Inbound Operations teams as well as 3rd party suppliers
  • Collaboration with Sales and Hotel teams


  • Attendance at work-related seminars as required
  • Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and Operations management
  • Attendance at Operations team meetings and other meetings as required
  • Meet and greet visitors as required
  • Internal Communication

Price and condition negotiations with Sales and Europe Office teams


You will be part of Operations team reporting to the Operations Supervisor or Operations Team Leader


This role is responsible to operate tours as per pre-defined standard operating procedures (SOP). Contact with stakeholders within the organization (Sales Office Operations, hotel team, Inbound Operations, third party suppliers)


  • Work with AS400 system
  • Learn tourism industry especially for Europe destination

Job requirements

  • Excellent presentation 
  • Proven track record of negotiation skills
  • Ability to optimize product/price support for sales
  • Sense of urgency/ ‘can-do’ attitude
  • Hardworking and reliable
  • Ability to handle heavy workload and work under pressure
  • Precise, logical and straight forward communication skills
  • Analytical thinking
  • Attention to detail and accuracy
  • Good organization skills and ability to prioritize with sound reasoning to support
  • Ability to quickly learn and memorize special deals and promotions
  • Proven track record of operations experience – ideally gained in the leisure and tourism sector
  • Must be computer literate with extensive hands-on experience working with computer systems including Microsoft WORD, Excel, Powerpoint, Outlook and AS400
  • Excellent command of written and spoken English communication
  • Excellent command of written and spoken Chinese language