Operations Executive (English & Mandarin required)

Job description

Day to day activities

  • Screen and optimize profit of new go-ahead bookings
  • Control confirmations (quality and price)
  • Push pending bookings
  • Perform changes as per Agents' requests including pre-final adjustments
  • Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations
  • Prepare invoices and credit notes including negotiations as necessary
  • Check purchase orders
  • Finalize and print final documents
  • Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’
  • Support local service account queries
  • Clear, open and effective communication with Sales Office Operations and Inbound Operations teams as well as 3rd party suppliers
  • Collaboration with Sales and Hotel teams

Other activities

  • Attendance at work-related seminars as required
  • Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and Operations management
  • Attendance at Operations team meetings and other meetings as required
  • Meet and greet visitors as required

Internal Communication

  • Clear, open and effective communication with Sales Office Operations and Inbound Operations teams as well as 3rd party suppliers
  • Collaboration with Sales and Hotel teams
  • Price and condition negotiations with Sales and Europe Office teams

Job requirements

  • Personal Characteristic:
    Positive thinking and always look for the best
    Willing to embrace changes and take challenges
    Like to deal with people and not afraid of working with people from different background/cultur
  • Experience
    Minimum 1 year working experience
  • Language skills
    English: good for both in writing and speaking
    Mandarin: good for both in speaking and reading