Operations Executive

About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. 

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return. 

Daily operation works – Ensure all daily operations to be done properly 

Complete assignment and reports to supervisor/operation manager 

Key Responsibilities

• New group bookings, including series and ad hoc 

• Push confirmation of services, including hotels and ground services 

• Deadline control 

• Revenue/budget control 

• Regular update of sign up pax 

• Communicate with agents, LPICs and HRD people whenever it needs 

• Cancel groups when required and follow up cancellation fee if any 

• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time 

• Change services and follow up confirmation by due time 

• Finalize groups and send out final document to agents 

• Check BIS reports and create invoices 

• Trouble shooting while groups are in the trip 

• Join weekly operation team meeting for information sharing and case study 

• Complete assignment and reports to supervisor/operation manager 

• Internal Communication 

• Clear, open and effective communication with Destination Management Office Operations 

• Collaboration with Sales teams 

• Price and condition negotiations with clients and Destination Management Office 

• Other duties as and when assigned by manager.

To Succeed In The Role, You Should Have:

• Service-oriented with very positive working attitude

• Ability to prioritize work effectively, work independently with minimum supervision.

• Attentive to details and sensitive to figures.

• Organization skills and ability to multitask in a fast paced work environment.

• Highly motivated and a good teamwork player

• Knowledge of European destination is an advantage

• Min 1-2 working experience in the operations function, in travel industry is an advantage.

We Are Looking for a Person is:

• A good team player.

• Communicative.

• Willing to learn.

• Self-motivated.

• Excellent attention to detail.

• With good communication skills.

• With critical thinking.

• Able to work independently with minimum supervision

• Able to work in a team and a collaborative environment.

What We Offer:

• Opportunity to work in an international environment

• Diverse & Inclusive culture

• Learning and training opportunities for growth

• Dedicated Employee Engagement Activities