ACCOUNT EXECUTIVE (Meetings & Events)

About Kuoni Tumlare

 At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

 Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

 We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business / Function

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge.  We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

A high-level statement introducing the role - a strong, attention-grabbing summary.The summary should provide an overview of the role and expectations for the position.

Key Responsibilities

• Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports

• Identify and prospect potential clients within the MICE sector. Develop strong client relationships to secure repeat business

• Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last minute deals,preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments (event planners, operations) to provide prompt response and resolve complex operational issues

• High quality account management: define incentive agreement with agent / client, define mark up plans per market per agent / client. Enforce T&C, e.g. payment condition,compensation/supplement policy

• Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub

• Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market

• Ensure business transactions are in accordance with the company policies

• Responsible for sales revenue and profit targets

• Other duties as and when assigned by manager

To Suceed In this Role, You Should Have:

• Excellent selling and influencing skills

• Highly organized with project management capabilities

• Self-motivated and a good teamwork player

• Good negotiation skill

• Good knowledge of destinations and tourist attractions in Europe and other Worldwide destinations

• Computer literate with Microsoft Office applications

We Are Looking for a Person With:

• Diploma or above with at least 3 years’ (Account Executive) or 8 years‘ (Account Manager) experience in Sales & Marketing, in travel or related industry is an advantage

• Proven sales experience, preferably in MICE or event management

• Track record in establishing relationships with clients/travel agents or related authorities

• Strong communication and presentation skills in English

What We Offer:

• Opportunity to work in an international environment

• Diverse & Inclusive culture

• Learning and training opportunities for growth

• Dedicated Employee Engagement Activities