Operations Coordinator, Nordics

Job description

At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses and events (MICE). Our teams work behind the scenes to manage every part of a tour, from hotel and restaurant bookings to sightseeing and guides. We excel in giving group travelers from over 50 countries the chance to experience European and worldwide destinations.

Trading under the brands JTB, Kuoni Global Travel Services, Tumlare Destination Management, Kuoni Destination Management, Kuoni Congress and Conference & Touring, our 3,000 plus team members are located across 33 countries throughout Europe, Asia Pacific and the Americas.


Job Description Summary
The purpose of the function “Operations Coordinator” is to be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the tour as a whole and ensure timely confirmations within budget and high level of operational quality.

Main tasks:

  • Operating tours across Scandinavia and Baltics
  • Tour planning including revenue control and efficient supplier choosing for series and single groups
  • Preparing series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget and supplier conditions
  • Preparing and confirming bookings for all ground services supplier categories, special arrangements for all types of tours and series tours operated by Centralized Services Scandinavia.
  • Establishing and keeping a good relationship with all suppliers and sales office
  • Handling last minute changes when group is on the road as well as emergency cases/calls reported by tour leader or sales office
  • Handling customer service for own region and supporting other regions when needed

We offer:

  • Interesting and variable full time office job (hybrid working possibility)
  • Fun and supportive international team across Nordic countries
  • Different training and self-development activities
  • Career development possibilities
  • Modern working conditions in the trendy Ülemiste City


Job requirements

Required skills

• Fast learner, self-motivated and passionate about delivering quality customer service to our clients

• Takes ownership of own area of responsibility
• Highly detail orientated, able to keep deadlines and work under pressure
• Team Player, must have good interpersonal and communication skills
• Flexible and Solution driven, adaptable in uncertain conditions
• Data-driven
• Revenue focused and driven to achieve targets


Advantages
• Extended destination knowledge of Scandinavian and/or Baltic countries

• Experience in DMC/ground handling operations
• Experience in Customer Service operations
• Finnish, Swedish, Norwegian, Danish, Latvian or Lithuanian language skills
• Experience working with tourism product development and/or marketing
• Knowledge of source markets (Asian, European or American)