Operations Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.

The Job:

The Operations Coordinator supports the smooth operation of group tours by managing service arrangements, coordinating with suppliers, and working closely with the Operations Leader and Sales Offices. This role requires strong attention to detail, independence, and effective communication to ensure high-quality service delivery and client satisfaction. 

Key Activities

• Manage tour inquiries and plan group itineraries in coordination with Sales Offices and the Operations Leader, ensuring alignment with client needs, destination specifics, and budget 

• Coordinate, confirm, and maintain communication with local suppliers to ensure reliable delivery of land services such as hotels, meals, guides, and transport. 

• Support tour operations on the ground, including handling last-minute changes or service adjustments. 

• Communicate proactively with the Operations Leader regarding potential issues or disruptions. 

• Provide logistical and accounting support before and after tour departures, including document preparation and coordination. 

• Assist with seasonal preparations and administrative support for upcoming tours. 

• Strong organizational skills and attention to detail. 

• Good knowledge of the assigned destination. 

• Experience in travel coordination, tour operations, or similar tourism roles. 

• Ability to manage multiple bookings and deadlines efficiently. 

• Strong communication and teamwork skills. 

• Able to work independently and solve problems under pressure. 

• Fluency in English; other languages are a plus. 

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment