Operations Coordinator

Job description

Job Purpose

The role of the Travel Operations Coordinator includes updating and loading systems with data as well as dealing with our local offices abroad and our client's inquiries on the product.

Reporting and key relationships:

  • Reports directly to Operations manager
  • Key relationships with clients in the USA, European Tumlare offices, local suppliers (air, insurance…)

Key activities and Complexity:

Key Activities

  • Prepare quotations and offers for potential new business
  • Create group itineraries and proofs for accuracy as well as audits bookings when tour changes occur
  • Develop outstanding sales opportunities to clients by creating and updating a personalized travel file for each account, including preferences in destination, departure cities, etc.
  • Complete administrative operational tasks for our product including processing rooming lists, building the tour in our operating system, customizing tours, and accessing special requests
  • Prepare invoices for our groups in different currencies and tracks when payment is received

Complexity

Multitasking, prioritizing between everyday activities, dealing with and handling problems with upcoming groups and groups on the road (including informing clients accordingly)

 

Job requirements

Knowledge, skills, and experience

Knowledge

  • Familiar with Lotus Notes. Working knowledge of DOS Reservations system, QUOS quotation system, and Accounts Payable procedures
  • Intermediate understanding of European tourist destinations
  • Associates degree in business, travel/tourism or related field and/or one to two years of related experience
  • Entry-level position, travel experience preferred (minimum 1 year)

Skills

  • Ability to organize and manage simultaneous projects with strong attention to timeliness and detail with limited supervision
  • Effective oral and written communications skills in English
  • PC skills including Microsoft Word, basic spreadsheet and database management.
  • Can work independently and in team

Experience

  • Entry-level position, travel experience preferred (minimum 1 year)