Operation Supervisor

Job description

For the JTB LOOK team in Frankfurt we are seeking to hire an Operations Supervisor for team of three staff in charge of the operation of Japanese group travels to Austria.
Your day to day activities include

  • Ensure that bookings are confirmed within deadline at the best conditions
  • Oversee pre-booking/booking processes with suppliers as per requirements of the source market
  • Report and deal with complaints and problems
  • Support of purchasing managers to obtain additional override commission deals with key suppliers
  • Maintain a high on-budget confirmation ration to increase revenue performance
  • Identify upcoming deficiencies and support improvement through proposals
  • Supervise workload and working time control of the team
  • Organize professional and effective communication within team, vacation planning and back-up
  • Support initiative and entrepreneurship within the team


  • Excellent communication skills
  • Solid l;eadership skills
  • Good negotiation and time management skills
  • Team player, ability to optimize product/price support for sales
  • Ability to handle heavy workload and work under pressure
  • Attention to detail and accuracy
  • Good organization skills and ability to prioritize and to work with deadlines
  • Proven track record of operations experience – ideally gained in the leisure and tourism sector
  • Computer literacy with extensive hands-on experience working with computer systems including Microsoft Word, Excel, PowerPoint, Outlook
  • Excellent command of written and spoken English language
  • Japanese and/or German language skills advantageous