MICE Travel & Event Operations Executive

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About The Job:
Manage group travel and MICE projects, including bookings, itinerary planning, and client coordination. Ensure smooth operations, handle financial tasks, resolve service issues, and support cross-border collaboration.

Responsibilities:

• Coordinate and operate group travel arrangements and MICE projects according to SOPs

• Make hotel, guide, transportation, and restaurant bookings through the system

• Create itineraries, PowerPoint proposals, and meal plans for MICE programs

• Maintain regular communication with clients, suppliers, and sales teams

• Handle booking confirmations, price negotiations, and last-minute adjustments

• Issue invoices and credit notes, and monitor financial reconciliation per project

• Ensure timely and high-quality delivery of all components of the travel experience

• Address service issues, provide after-sales support, and handle complaints professionally

• Work with international colleagues and contribute to cross-border collaboration

Requirements:

• Diploma or Bachelor’s Degree in Tourism, Hospitality, or a related field

• At least 2 years of experience in MICE operations or the travel industry

• Proficient in English, both spoken and written (must-have)

• Strong attention to detail, good with systems and processes

• Positive, flexible, and solution-oriented attitude

• Able to manage pressure and meet tight deadlines

• Comfortable working independently and collaboratively in a multicultural setting

  
  

We are looking for someone who is:

• Passionate and want to learn tourism business especially wholesale

• Enjoying working in back office & operations

• Team player and with good communication skills

• Result oriented, creative and energetic.

What we offer:

• Opportunity to work with global teams and diverse clients

• A learning-focused culture with training and development support

• Inclusive, supportive, and dynamic work environment

• Meaningful work in a company that values sustainability and cultural experiences