MICE Sales Support Executive

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the role:

The Sales Support Executive is responsible for facilitating the sales process and ensuring

the smooth execution of MICE (Meetings, Incentives, Conferences and Exhibitions) and bespoke outbound travel projects. This role provides essential operational support to the Sales Manager, handling overseas resource quotations, supplier coordination, bidding document preparation, and general administrative tasks.

The ideal candidate acts as a proactive problem-solver and coordinator, ensuring that all pre- and post-sales operational processes — from supplier onboarding to on-site execution support and financial settlement — are executed with high accuracy and efficiency.

Responsibilities:

1. Pre-Project Phase

• Requirement Alignment & Quotation: Gather and consolidate client requirements, communicate to overseas partners, follow up to obtain quotations.

• Resource Compilation: Compile comprehensive itinerary materials, including information on hotels, conference venues, dinner venues, restaurants, vehicles, and other relevant resources.

• Bidding Support: Support the Sales Manager in jointly preparing and finalizing project bidding documents.

  2.     Post-Confirmation: Full-Cycle Follow-Up & Execution

• Supplier Coordination: Liaise closely with overseas resource suppliers to ensure accurate pre-booking and seamless coordination of all confirmed resources.

• Client Communication: Work with the client's designated point of contact to confirm and align on all execution details.

• On-Site Execution: Travel overseas as required by project needs to take charge of on-site project execution and troubleshooting.

• Financial Settlement: Assist in completing the overall project settlement and closing procedures after the event.

  3.     General Support

• Cross-Functional Collaboration: Collaborate with Finance and Procurement to assist the Sales Manager in following up on supplier onboarding, quotation approval, and contract review processes; prepare supporting documents for invoicing and payment.

• Administrative & Communication Support: Conduct business email communication in both Chinese and English; coordinate client visits, online/offline meetings, and complete other business support tasks assigned by supervisors.

Requirements:

• Bachelor's degree in Tourism Management, Event Management, Business English, or a related field preferred.

• Prior practical experience in MICE operations, outbound travel operations, or DMC (Destination Management Company) operations is preferred.

• Strong English skills: able to independently review overseas itineraries and quotations, draft professional business emails in English, and accurately translate client requirements to align efficiently with overseas partners.

• Proficient in Excel and PowerPoint; detail-oriented and data-sensitive, capable of handling multiple tasks in parallel.

• Familiarity with MICE workflows and solid knowledge of hotel, transportation, and venue resources. Familiarity with Europe, New Zealand/Australia, and US/Canada destinations is a strong plus.

• Clear logical thinker with strong communication skills and high emotional intelligence (EQ). Adept at multi-party coordination and stakeholder management, capable of thriving in high-pressure environments, and committed to delivering exceptional client service.

What We Offer:

• Opportunity to work in an international environment

• Diverse & Inclusive culture

• Learning and training opportunities for growth

• Dedicated Employee Engagement Activities