MICE Sales Account Executive / Manager

Job description

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruiser.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our dedicated Meetings & Events experts across Europe have been delivering seamless and inspiring services to our global partners for more than 85 years. Knowing that no two events are the same, we are proud to provide both tailored end-to-end event management solutions and single services upon request.

About the Role

We are recruiting for a MICE Sales Account Executive / Manager with previous experience within the MICE industry to join our passionate team in Bangkok. This role will report to Country Manager with a dotted line to a Head of MICE.  The primary role of MICE Sales Account Executive / Manager is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients for the MICE business also has to focus on other premium Adhoc/incentive business. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget. Candidates should ideally be coming from an event agency or a DMC and have previously worked with a wide range of clients. We’re always looking for talented, creative and target-oriented people who share our passion for events. In exchange for commitment, our organization offers a great working environment and the chance to take the lead on some exciting, high-profile events.

Key Activities

  • Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, and preparing business intelligence reports.
  • Explore and identify potential new accounts: stay abreast of competitor activities, and actively follow up on sales quotation requests from potential clients. Attend local travel fairs and tradeshows.
  • Consultative selling: conduct sales visits and calls using a meeting planner effectively. Uncovering the clients’ needs and requirements, qualify requests with agents. Client relationship building, promoting new products, destinations, and last-minute deals, preparing proposals for clients, negotiation, and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
  • High-quality account management: define incentive agreement with the agent, define mark-up plans per market per agent. Enforce T&C, e.g. payment condition, compensation/supplement policy.
  • Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling, and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collating agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
  • Attend and participate in regular internal sales meetings, providing recommendations on business strategy for responsible accounts/market.
  • Ensure business transactions are in accordance with the company policies
  • Responsible for sales revenue and profit targets.
  • Other duties as and when assigned by the manager.

Job requirements

Knowledge, Skills:

  • Diploma or above with at least 5 years experience in Sales & Marketing, in travel or related industry, is an advantage.
  • Excellent selling and influencing skills
  • Strong communication and presentation skills in English
  • Planning and organizational skills
  • Self-motivated and a good teamwork player
  • Good negotiation skill
  • Good knowledge of destinations and tourist attractions in Europe
  • Computer literate with Microsoft Office applications

To succeed in this role, you should have:

  • Candidate must possess at least a Diploma in Hospitality/Tourism/Commerce
  • Excellent selling and influencing skills
  • Good negotiation skill
  • Min. 2 years of experience in travel Incentive & Meeting handling (sales, costing, planning and execution)
  • Experience in project management and logistical planning of large and complex Incentives & Meeting projects between the source market and the destinations globally
  • Proven track record in establishing relationships with travel agents, event organiser,s or incentive/meeting specialists dealing in the Incentive & Meeting segment is an advantage
  • Existing network in the B to B Incentive & Meeting outbound industry is an advantage
  • Creative skills in creating themed events, team buildings, and other sensory destination experiences are an advantage

We are looking for a person who:

  • Have excellent communication in written and spoken English to negotiate and present in English;
  • Have at least 3-5 years of Sales experience preferably from the following sectors: outbound travel Agency; B2B land operator.
  • Have attention to detail and accuracy;
  • Self-motivated and a good teamwork player
  • Be high-performing and results-focused;
  • Be customer-focused, highly motivated, and a good team player
  • who are goal-oriented
  • Easily adaptive to the fast-paced work environment

What we offer:

  • Opportunity to work in an international environment
  • Diverse & Inclusive culture
  • Learning and training opportunities for growth
  • Dedicated Employee Engagement Activities
  • Flexible & Remote Working