Manager Operations - EU DMC

About Us: At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses and events.

Job Purpose

The primary role of Sales Operations will be to coordinate with the client post the go-ahead of the group for booking hotels and various land services such as restaurants, guides, local coaches, special requests etc. Not only this, but sales operations also need to liaise with the fulfilment center to get the services booked and to ensure timely confirmations within budget and a high level of operational quality.

Key Activities

This is a Manager/ Supervisor role where the below activities need to be carried out individually and also to get it done from the team.

• To create the services and bookings forms in booking software

• Check itineraries in detail to make sure clear feasibility in timing and routing. Pay full attention to service/route availabilities depending on each seasonality.

• Manage and operate Premium Ad-hoc or incentive tours (except MICE) with full attention and quality. Handle normal ad-hoc and series tours according to the given internal guideline.

• Conduct an appropriate selection of suppliers suitable for the tour in terms of quality and price.

• Ensure service bookings are planned as per the logical itinerary routing

• Provide clear and constructive suggestions and proposals to clients for any critical services.

• Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.

• To raise and fix the invoices timely

• Visa support responsibilities: check and prepare visa support documentation for agents, follow up and provide the support that may be needed during the progress.

Other activities

• Prompt communication within the team about various business updates

• Support customer service team in event of major on-road issues like book outs.

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations centers.

• Coordination with Finance team for prepayments and query resolutions

Knowledge & Skills

• Relevant experience of 15 to 18 years in an EU DMC.

• Team handling experience of minimum 5 years in DMC Ops department.

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).

• In dept destination knowledge - Europe

• Good working knowledge of Microsoft Office (data analysis in Excel)

• Planning and proactive work approach.

• Hardworking and reliable.

• Self-motivated and a good teamwork player.

• Good negotiation skills.

• Analytical thinking, attention to detail and accuracy

Please apply directly with your updated CV if you fulfill the requirement and are based in Mumbai. Experience in EU DMC is a must.

5 days working. Job Location - Executive Spaces,
Chintamani Plaza, 3rd floor, Andheri - Kurla Rd, Mota Nagar, Andheri East, Mumbai, Maharashtra 400053.