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Long Distance Coach Complaints and Support Specialist

  • Budapest, Budapest, Hungary
Destination Management

Company Information & Job Details

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the role

Tumlare Corporation Hungary Kft., part of Kuoni Tumlare global destination management by JTB is one of the leading travel organizations in the field of International Business to Business (B2B) Inbound Tourism to Europe. Operative worldwide and with an extensive European office network the company stands for Operational Excellence, Innovation and Dynamic Development.

Main tasks and responsibilities:

  • handle complaints on the road and after service end
  • negotiate compensation costs with suppliers (when applicable)
  • effectively process rate requests coming from all Kuoni Tumlare offices
  • deal with account queries in a timely manner
  • develop and maintain healthy business relationships with our suppliers
  • assist Touring Coach Operations team with bookings and other tasks if and when require

Job Requirements

To succeed in this role, you should have:

  • Excellent level of written and verbal English
  • Good geographical knowledge of Europe
  • Knowledge of the transportation industry (Preferred)
  • Good understanding of the commercial side of the business
  • Excellent telephone manner
  • Computer literate – experience working with Microsoft office suite (Word, Excel, PowerPoint)

We are looking for a person who is/has:

  • Good organizational and problem solving skills
  • Excellent inter-personal skills
  • Ability to work as part of a team
  • Ablility to work under pressure and meet deadlines

What we offer:

  • Exciting / Challenging tasks
  • Multicultural environment
  • Excellent opportunity to gain experience and to develop at one of the world's leading travel companies
  • Office in the heart of city center
  • Young, dynamic team – Good atmosphere
  • Good incentives

Location: Budapest, V. district

Expected start date: as soon as possible

Interns and fresh graduates are also welcome to apply.

  • Budapest, Budapest, Hungary
Destination Management