Sales Travel Consultant
Hybrid- Frankfurt, Hessen, Germany
Japanspecialist
Company Information & Job Details
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.
About the Role
Are you passionate about travel and creating unforgettable experiences? Do you enjoy working closely with customers, helping them craft tailor-made journeys to exciting destinations like Japan?
We are looking for a Sales Travel Consultant to join our dynamic team, where you’ll play a crucial role in helping travellers plan their perfect trips. As a Sales Travel Consultant, you will not only provide personalized travel consultation but also work within a collaborative team to deliver high-quality itineraries and proposals. With a focus on both B2C sales and customer service, you’ll contribute to our growth and play an important part in ensuring the satisfaction of our customers.
If you have a passion for Japan, a customer-first mindset, and the desire to succeed in a fast-paced environment, this is the perfect opportunity to join a company dedicated to offering unique travel experiences!
Key Activities
Sales and clients
- Provide personalized travel consultations to customers traveling to Japan via online, phone, email, and in person, to understand and meet their individual expectations.
- Create high-quality, tailor-made itineraries based on the travel needs and preferences of clients.
- Work alongside the sales team to achieve sales targets and close deals.
- Collaborate closely with the operations team to ensure seamless internal reporting and process adherence.
- Craft and deliver unique, high-quality proposals and travel documents, ensuring customer satisfaction.
- Follow up with customers in a timely and professional manner to close deals and manage post-sale service.
- Handle invoicing and payment monitoring for clients.
- Work as a key team player, ensuring smooth transitions and handovers in cases of absence.
- Share responsibility for Emergency Duty within the team (24-hour availability).
- Take on other reasonable tasks as needed.
Planning and development
- Assist with translations related to product development and website content.
- Collaborate with the marketing team to prepare for travel fairs, promotional events, and campaigns.
- Participate in travel fairs, promotional events, and other local activities to enhance company visibility.
- Contribute to product development
- Continuously improve your knowledge of travel destinations, particularly Japan, and share insights with the team.
- Participate in workshops and inspection tours, contributing to the collective destination knowledge of the team.
Outcomes and KPIs
- Consistently achieve individual and team sales targets
- Consistent high conversion rate of active leads to bookings with high client satisfaction and a minimal level of complaints and errors.
Job Requirements
To Succeed in the Role, You Should Have:
Knowledge/Skills
- Previous sales experience in the travel industry, ideally within a travel agency.
- In-depth knowledge of Japan and other Asian countries.
- Excellent communication skills to build and maintain relationships with both clients and colleagues.
- Strong technical skills in Microsoft Office.
- Native German speaker.
- Fluent in the local language and English; Japanese language skills are a plus.
- GDS skills, with Amadeus experience preferred.
- Familiarity with invoicing and financial processes.
Experience
- A minimum of 3 years’ experience in the travel industry, with a focus on B2C sales.
We Are Looking for a Person Who Is:
- Proactive and self-driven, taking ownership of responsibilities and driving results.
- A natural problem-solver with a creative approach to overcoming challenges.
- A team player, dedicated to delivering the best service to our customers.
- Adaptable and able to work in a multicultural environment, understanding cultural differences and nuances.
- Organized and able to plan effectively to manage multiple tasks efficiently.
- Flexible and open to change, thriving in a dynamic, fast-paced environment.
- Able to work well under pressure, keeping calm and maintaining high standards even during busy periods.
If you’re excited about creating extraordinary travel experiences in Japan and being part of a passionate team, apply now and take the next step in your travel industry career with us!
What We Offer:
- Opportunity to work in an international environment
- Diverse & Inclusive culture
- Learning and training opportunities for growth
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working
- Frankfurt, Hessen, Germany
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