IT Support Specialist

About Kuoni Tumlare

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

Job Summary:
We are looking for a Internal Support Specialist to provide technical support to our company staff via chat, handle more complex issues (L1.5 level), and oversee the quality of 3 contractors work. The ideal candidate should have knowledge of Azure AD, and Exchange, as well as experience with the SNOW platform and ITIL processes.

Responsibilities:

• Provide timely technical support to company staff via chat.

• Handle escalated or more complex technical issues requiring advanced knowledge.

• Monitor the performance of contractors, provide feedback, and assist them in improving their efficiency.

• Ensure accurate ticketing in the SNOW platform.

• Perform regular quality checks of ticket resolutions.

Requirements:

• Understanding of Active Directory (AD), Azure AD, and Microsoft Exchange.

• Experience with the SNOW platform and familiarity with ITIL processes.

• Confident ability to troubleshoot technical issues effectively.

• Good written and verbal communication skills.

• Minimum 2 years of experience in technical support at L1 or higher.

Additional Skills (nice to have):

• Basic PowerShell knowledge.

• Experience in incident monitoring.

• Skills in documenting processes.

Work mode - Hybrid/ On site. Location - Pitampura, Delhi.

If interested, please apply directly with your updated CV.