IT Specialist

Job description


Job Description Summary
• Provide IT support and resolve issues to the end user’s satisfaction
• Service and fix equipment, including printers, projectors and networks
• Ensure each workstation has all necessary devices and additional specialized equipment
• To arrange workplace for new staff including the PC installation with all necessarily programs
• Maintaining of sufficient stock of maintenance devices, printer and scanner consumables (including storage of toner cartridges and other technical devices, etc.)
• Keeping server room reasonably tidy, secure and free from unused devices or furniture
• Full support in case of power or internet cut offs, contacts with suppliers and/or landlords
• Maintain inventory of all equipment and software
• Responsible for all devices that should be returned to the Company (laptops, tablets, cell phones etc.) by the leaving staff
• Assistance with IT and technical devices selection and order
• Responsible for proper recycling of all IT and other office equipment
• Preparation of certain statistical materials and reports upon request
• Keeping information confidential
• Log all tickets in ITSM tool
• Ad-hoc tasks assigned by Line Manager or Office Manger

Job requirements

Knowledge

  • Higher or incomplete higher education

Skills

  • Software/hardware diagnosis skills
  • Familiar with ITSM-systems
  • Outstanding communication and interpersonal skills
  • Good spoken and written English (upper intermediate or higher)

Experience

  • 1-3 years of relevant work experience
  • 1+ year experience in international company

Personal Characteristics:

  • Highly efficient, organized, and approachable
  • Attentive to the details and accurate
  • Strength of character, ethics, commitment, and reliability
  • Multitasking
  • Initiative
  • Responsible
  • Good team player