IT specialist – 1st level support for local users ( Helpdesk support tech)

Job description



Job Description Summary
• Provide IT support and resolve issues to the end user’s satisfaction
• Service and fix equipment, including printers, projectors and networks
• Ensure each workstation has all necessary devices and additional specialized equipment
• To arrange workplace for new staff including the PC installation with all necessarily programs
• Maintaining of sufficient stock of maintenance devices, printer and scanner consumables (including storage of toner cartridges and other technical devices, etc.)
• Keeping server room reasonably tidy, secure and free from unused devices or furniture
• Full support in case of power or internet cut offs, contacts with suppliers and/or landlords
• Maintain inventory of all equipment and software
• Interdepartmental coordination for various equipment and devices.

• Log all tickets in ITSM tool

Job requirements

Job Purpose

The purpose of the function “IT Specialist” is to support users who are experiencing problems with their computers or software. This needs to be done with strong commitment the company policies.

Reporting and key relationships:

  • Directly report to Global IT Service Desk Lead

Other

  • Participate in IT projects

Complexity

  • To provide world class IT service for international environment

Knowledge, skills and experience

Knowledge

  • Higher or incomplete higher education

Skills

  • Software/hardware diagnosis skills
  • Familiar with ITSM-systems
  • Outstanding communication and interpersonal skills
  • Good spoken and written English (upper intermediate or higher)

Experience

  • 1-3 years of relevant work experience
  • 1+ year experience in international company

Personal Characteristics:

  • Highly efficient, organized, and approachable
  • Attentive to the details and accurate
  • Strength of character, ethics, commitment, and reliability
  • Multitasking
  • Initiative
  • Responsible
  • Good team player

Benefits :


  • Opportunity to work in an international environment
  • Diverse & Inclusive culture
  • Opportunities to learn & grow
  • Dedicated wellbeing schemes
  • Flexible & Remote Working