IT Specialist

At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses, and events.

Trading under the brands JTB, Kuoni Global Travel Services, Tumlare Destination Management, Kuoni Destination Management, Kuoni Congress and Conference & Touring, our 3,000 plus team members are located across 34 countries throughout Europe, Asia Pacific, and the Americas.

As IT Specialist you will be responsible for support to users who are experiencing problems with their computers or software. This needs to be done with strong commitment the company policies.

You will report directly report to IT Support EMEA Team Lead based in Zurich - Switzerland.

Candidates must have full working rights in France, we do not offer sponsorship for this role.  Due to the operational requirements of the position, a regular physical presence in Saint Ouen office - Paris Region is essential.

KEY RESPONSIBILITIES

•                 Provide IT support and resolve issues to the end user’s satisfaction

•                 Service and fix equipment, including printers, projectors and networks

•                 Ensure each workstation has all necessary devices and additional specialized equipment

•                 To arrange workplace for new staff including the PC installation with all necessarily programs

•                 Maintaining of sufficient stock of maintenance devices, printer and scanner consumables (including storage of toner cartridges and

other technical devices, etc.)

•                 Keeping server room reasonably tidy, secure and free from unused devices or furniture

•                 Full support in case of power or internet cut offs, contacts with suppliers and/or landlords

•                 Maintain inventory of all equipment and software

•                 Responsible for all devices that should be returned to the Company (laptops, tablets, cell phones etc.) by the leaving staff

•                 Assistance with IT and technical devices selection and order

•                 Responsible for proper recycling of all IT and other office equipment

•                 Preparation of certain statistical materials and reports upon request

•                 Keeping information confidential

•                 Log all tickets in ITSM tool

•                 Ad-hoc tasks assigned by Head of Service Desk team or Office Manger

Other

•                 Knowledge management

•                 User communication

•                 Participate in IT projects

•                 Other current tasks assigned by manager

WE CHALLENGE YOU TO

To provide world class IT service for international environment

TO SUCCEED IN THE ROLE YOU SHOULD HAVE

•                 Higher education

•                 Software/hardware diagnosis skillsFamiliar with ITSM-systems

•                 Outstanding communication and interpersonal skills

•                 Good spoken and written English (upper intermediate or higher)

•                 1-3 years of relevant work experience

•                 1+ year experience in international company

WE ARE LOOKING FOR A COLLEAGUE WHO IS:

•                 Highly efficient, organized, and approachable

•                 Attentive to the details and accurate

•                 Strength of character, ethics, commitment, and reliability

•                 Multitasking

•                 Initiative

•                 Responsible

•                 Good team player

WE OFFER

·        International Environment: Work in a diverse, friendly, and inclusive setting with colleagues from around the world

·        Permanent contract

·        Growth Opportunities: We invest in your continuous learning and development, offering numerous opportunities to advance your career.

·        Wellbeing Focus: Enjoy dedicated wellbeing schemes designed to support your health and happiness.

·        Hybrid Work Model: Split your time between our Saint-Ouen 93 office and remote work offering you the best of both worlds.