IT Change and Communications Manager

About Kuoni Tumlare:

Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society. We’re a fun group, we value our employees’ contributions and opinions, and strive to develop talent internally. The travel industry is dynamic, exciting, and adaptable with many interesting opportunities to explore.

About the Role:

We are seeking a meticulous and organized Change Coordinator and Communication Manager to manage the implementation and tracking of changes within our organization. The Change Coordinator and Communication Manager will work closely with project managers and key stakeholders to ensure that all changes are conducted smoothly and efficiently. The successful candidate will have a keen eye for detail, exceptional organizational skills, and the ability to manage multiple tasks simultaneously. A background in project management or a related field is highly desirable.

Responsibilities

• Work closely with project managers and teams to understand the implications of the proposed changes.

• Assess risks and potential impacts associated with the proposed change, and devise mitigation strategies.

• Coordinate with various teams and stakeholders to ensure smooth implementation of changes.

• Monitor and report on the progress of the change implementation, including any issues or risks that arise.

• Facilitate communication between different stakeholders and teams to ensure everyone is informed about the change and its impacts.

• Provide training and support to staff affected by the change to help them adapt.

• Evaluate the effectiveness of the change once it has been implemented and make adjustments as necessary.

• Maintain documentation of all change management activities for future reference and auditing purposes.

Knowledge

• Excellent communication and interpersonal skills.

• Bachelor’s degree in business, Management, or a related field or equivalent experience

• Proven experience in change management and project management.

• Strong organizational and multitasking abilities.

• Ability to work under pressure and meet tight deadlines.

• Proficiency in Microsoft Office Suite and change management software.

• Certification in change management (e.g., ITIL, PMP) is a plus.

Skills   

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving skills.

• Ability to work collaboratively with cross-functional teams.

• Attention to detail and a high level of accuracy.

• Ability to adapt to changing priorities and work environments.

Personal Characteristics

• Native or Fluent English speaker

• Highly efficient, organized, and approachable

• Attentive to the details and accurate

• Analytical, solution-focused type

• Strength of character, ethics, commitment, and reliability

• Good team player

What we offer:

• Global Brand: Opportunity to work in an international environment

• Stability: 100 Years at the top of our field and still pushing into new territory

• Progression: We reward high performers and look to promote key talent internally

• Learning and Development opportunities for growth and Upskilling

• A Supportive Management Culture and autonomous working environment

• Company Wide Bonus Scheme

• Dedicated Employee Engagement Activities

• Flexible & Hybrid Working

• Annual Awards and Recognition for high Performers

• Friendly and Collaborative work environment