Hotel Reservations Coordinator

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business/Function:

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free. As Hotel Reservations Coordinator you will work closely with all areas of Operations in a Destination Office with focus on hotels related activities keeping close collaboration with sales, procurement and local suppliers.

Responsibilities:

• Ensure that bookings are confirmed or responded within the deadline, with the best achievable conditions

• Ensure daily priorities, as defined by the supervisor or manager

• Ensure priority list, check update and new coming tours

• Resolve complex cases where a good supplier relationship is required, such as: pre-bookings, last minute bookings, bookings without valid contract, resolving of kick-outs, avoiding of supplier cancellation charges, dealing with hotel complains and problems, etc.

• Negotiate rates, supplements, free pax policy, prepayments, and cancellation policy

• Maximization of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival.

• Reduce over-budget

• Keep contact to key suppliers in close cooperation with procurement managers

Requirements:

• Professional hotel and tourism qualification or minimum 2 years working experience in the travel or hotel industry

• Strong negotiation skills

• Strong communication skills (written / spoken) in English and local language, fluent Spanish is a plus

• Ability to communicate on all levels and in a multi-cultural environment

• Proven ability to work effectively in a fast-moving organization

• Excellent problem-solving skills both proactively and ongoing

• Ability to work within high-pressured environment

• Strong delivery focus and a proven track record of implementing workable solutions

• Ability to prioritize and qualify work

• Good working knowledge of Microsoft program

• Excellent attention to detail

• Good communication skills

• Team player

• Solution oriented person

• Ability to cope with different levels of stress

What We Offer:

• Opportunity to work in an international environment

• Diverse & Inclusive culture

• Excellent opportunity to gain experience and to develop at one of the world's leading travel companies