Hotel Reservations Coordinator - Shanghai & Guangzhou

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role:

As Hotel Reservation Expert, you ensure the successful booking/placing of groups in contracted and non-contracted hotels in your area of responsibility. You leverage your in-depth destination knowledge and strong supplier network to handle complex, exceptional cases. You should contribute to Hotel Reservation’s efficiency and help improving the overall service quality and profitability of the company while ensuring that all actions are in line with the company’s Procurement, Sales, and overall strategy.

Responsibilities:

• Focus on/resolve complex cases where a good supplier relationship is required, such as: last-minute bookings, bookings without allotment, long-term bookings without valid contract, resolving of kick-outs and book-outs, avoiding of supplier cancellation charges, etc.

• Maximization of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival;

• Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels;

• Coordination for hotel addon services, rooming list etc;

• Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel;

• Prebooking of hotel space for Series groups;

• Coordination between supplier and finance team in case of invoice disputes & prepayments;

• Regular coordination with hotel for room count changes, deadline handling and space reconfirmation;

• Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles;

• Other duties as and when assigned by manager.

• Other activities • Prompt communication within team about updates like closure, renovation, or new facilities at hotels; • Support customer service team in event of major on-road issue like book outs; • Building rapport with hotel GSO for access to multiple hotel options.

• Internal Communication • Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations; • Coordination with Finance team for prepayments and query resolutions.

Requirements:

• Analytical thinking, attention to detail and accuracy;

• Planning and organizational skills;

• Self-motivated and a good teamwork player;

• Good negotiation skill;

• Good knowledge of destinations & hotels in Europe;

• Experience of handling hotel reservation or service reservations.

We Are Looking for a Person With:

• Strong communication (Written & Spoken) skills in English (Italian, French or German proficiency preferred but not mandatory) ;

• Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint);

• Hardworking and reliable.

What We Offer:

• Opportunity to work in an international environment;

• Diverse & Inclusive culture;

• Learning and training opportunities for growth;

• Dedicated Employee Engagement Activities;

• Flexible & Remote Working.