Hotel Reservations Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.

Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business/Function

Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

Main tasks and responsibilities

• To process and confirm all hotel bookings efficiently and accurately, paying attention to any special requirements of the clients.

• Negotiation with both contracted and non-contracted suppliers to maximize profit and reduce over budget (optimization)

• Support steering of volume into preferred contracted hotels to utilize allotments and grow volume

• Identify possible problematic situations, such as lack of room capacity, difficult periods due to events in given destination and initiate corrective actions with the Reservation team and respective managers

• Resolve cases related to missing reservations, overbooking situations, negotiating cancellation charges etc.

• Keep contact to key suppliers and stakeholders, maintain relationships and provide feedback and suggestions as necessary

• Close cooperation with Procurement managers, feedback on cooperation with partners, suggestions on new products to extend the portfolio in given destination

• Comply with company standards and use all in-house IT tools effectively

• Undertake project work as required by management

To succeed in this role, you should have 

• Good written and verbal English skills are essential

• Computer literature – experience in working with Microsoft packages

• Experience in hotel industry or travel agency advantageous

• Good negotiation skills

• Proven ability to build strong customer and supplier relationship

We are looking for a person with

• Self-motivated, enthusiastic and with attention to details

• Organized and having an efficient approach to workloads

• Team player with flexible, adaptable approach and can-do attitude

• Hardworking and proactively solving problems in a dynamic, highly energized environment

• Strong negotiation skills

What we can offer:

• International working environment, young, dynamic team

• Office in the city center

• Career development opportunities

• Good incentives

• Flexible working arrangements

Expected starting time: As soon as possible

Location: Budapest, XIII. district