Hotel Reservations Coordinator

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the role

As per immediate entry or upon agreement, we are looking for a Hotel Reservations Coordinator (Workload 100%).

Our Hotel Reservations Coordinators support the Swiss market by confirming hotels within the agreed specifications (e.g., Budget, Quality, Deadlines) maintaining a constant relationship with sales, procurement, and local suppliers. They are members of our Destination Management Services Team, which forms the core of our business. They take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
This role is based in Zürich and reports to the Hotel Reservation Lead.

Key Responsibilities

• Ensure the delivery of high level service to the group’s sales teams, confirming reservations within deadline and maximizing profit via the booking system
• Ensure daily priorities, as defined by the supervisor or manager
• Ensure priority list, check update and new coming tours
• Prioritize business to properties according to procurement strategy, hotels with partner agreement and group allocation (efficient usage of allocation)
• Negotiate rates, supplements, free pax policy, prepayments, and cancellation policy
• Optimize the usage of the web booking tool & overbooking

To succeed in this role, you must have

• Professional hotel and tourism qualification or working experience in the travel or hotel industry
• Fluency in English with a second European language, preferably German, French, or Italian
• Proven ability to prioritize and qualify tasks and to work within a stressful and high-volume task environment
• Ability to communicate on all levels and in a multi-cultural environment
• Excellent problem-solving skills both proactively and ongoing
• Strong analytical and organizational skills
• Proven ability to negotiate
• Proficient in all Microsoft programs
• existing work permit for Switzerland or nationality from an EU/EFTA country

We are looking for this personality

• resilient and capability to cope with stress
• excellent attention to detail
• proactive thinking and willing to go the extra mile
• good communication skills
• Team player

What we offer

• Opportunity to work in an international environment
• Diverse & inclusive culture
• Learning & Training Opportunities for Growth
• Dedicated employee engagement activities
• flexible & hybrid working